Senior Engineering Manager, MSP Portal

Roca Alliances; Medellín; On-site; COP 180,000,000 - 260,000,000; Full time

Benefits offered by this job

Permanent contract

Comprehensive benefits package

Job summary

Roca Alliances is building a new engineering team in Medellín to own the MSP partner portal, partnering with US and Europe. As the first hire, you will recruit, lead and shape the team, delivering the portal roadmap and new APIs while transitioning from the current vendor.

You will report to the VP of Enterprise Applications and collaborate daily with US and European colleagues, driving production readiness and scalable cloud-based delivery in a modern React/Node stack.

Qualifications

• Experience leading software engineering teams, 5+ engineers.
• Track record delivering with distributed teams across time zones.
• Experience taking over a system from a vendor or SI.
• Strong grounding in modern web architecture (React, Node/TypeScript, microservices, cloud).
• Excellent Jira-based Agile delivery and roadmapping.

Responsibilities

• Build, lead and grow a team of up to 14 engineers, architects, QA and product specialists.
• Run the transition from current vendor: knowledge-transfer and production handover.
• Own delivery of the portal roadmap and new APIs with Agile practices.
• Lead hiring across two phases: define interview processes and onboard new joiners.
• Coach team, provide growth paths and foster ownership.
• Be the main link with US/EU stakeholders in Sales Ops, Finance, Billing, Partner and Platform.
• Set up on-call, incident and change-management practices.

Skills

Team management

Hiring & developing people

Distributed teams

Vendor handover experience

English communication

Stakeholder management

Tools

React

Node/TypeScript

AWS

Jira

Cloud architecture

Job description

Medellin, Colombia | Posted on 10/28/2026

At Roca Alliances Our mission is to inspire nearshore outsourcing to Latin America, as our expertise is providing customized services to help companies from the U.S., Canada, and Europe expand their operations through guided entry with our consolidated experience in the Latin American region. We are an expert recruitment firm, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our mission is to inspire and help businesses thrive by delivering the right professionals to meet their needs.

Job Description

About the client

Our client is a leading global email and collaboration security company. It is building a new engineering team in Medellín to own its partner portal for Managed Service Providers (MSPs): the platform partners use for quoting, contracts, billing and provisioning.

About the role

As the first hire of this new Colombia-based team, you will build and lead the group that takes over the MSP partner portal from the systems integrator that runs it today, operates it in production and shapes its roadmap. You will report to the VP of Enterprise Applications and Architecture and work daily with colleagues in the United States and Europe.

The stack is a React microfrontend shell in an NX monorepo and a TypeScript/Node backend-for-frontend over microservices, hosted on AWS EKS, with Keycloak for identity and integrations with Salesforce Revenue Cloud, Boomi, NetSuite, ZoneBilling, Snowflake and Avalara.

What you'll do

• Build, lead and grow a team of up to 14 engineers, architects, QA and product specialists, working closely with the Tech Lead / Solution Architect.
• Run the transition from the current vendor end to end: knowledge-transfer plan, shadowing and reverse-shadowing, exit criteria and production handover.
• Own delivery of the portal roadmap, including new partner and MSP billing APIs, with Jira and Agile practices (planning, refinement, retrospectives and release management).
• Lead hiring across two phases: define interview processes with Talent, interview candidates and onboard new joiners.
• Coach, give feedback and set clear growth paths, building an inclusive team culture with strong ownership.
• Be the team's main link with US and European stakeholders in Sales Operations, Finance, Billing, Partner and Platform teams, reporting on progress, risks and dependencies.
• Set up on-call, incident and change-management practices so the team can safely own production.

What success looks like in your first 6 months

• The first phase of the team hired and onboarded, with the Architect in place.
• Knowledge transfer from the vendor completed against agreed exit criteria, with the team owning production releases and on-call.
• No single points of failure: every critical area has a named backup, current runbooks and shared on-call.
• A predictable delivery rhythm in Jira, a roadmap agreed with US and EU stakeholders and the second hiring phase underway.

Tech environment

Requirements

Required

• Experience managing software engineering teams, typically of 5+ engineers, including hiring and developing people.
• A track record of delivering with distributed teams across time zones, for example LATAM with the US and Europe.
• Experience taking over a system from a vendor or systems integrator, or running a large handover or transition.
• Solid grounding in modern web architecture (React, Node/TypeScript, microservices, cloud) to engage credibly on technical trade-offs.
• Strong Agile delivery practice with Jira, comfortable with roadmaps, estimates and dependency management.
• Professional English and clear communication with senior stakeholders.

Nice to have

• Background in B2B SaaS, partner or channel portals, or MSP business models.
• Exposure to quote-to-cash systems such as Salesforce CPQ / Revenue Cloud, NetSuite or billing platforms.
• Experience setting up a new engineering hub or team in Colombia or elsewhere in LATAM.
• Hands-on engineering background in TypeScript or AWS.
• Permanent contract (contrato a término indefinido) with all legal benefits
• Comprehensive benefits package that supports a healthy lifestyle for employees and their families
• The chance to build a new engineering team in Medellín from day one