Senior DevOps & Systems Specialist

Abbott; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Abbott in Bogotá, Colombia is seeking an experienced IT DevOps/System Admin/BA to join our regional IT team. The role focuses on analyzing, designing, configuring, documenting, testing, and implementing both new and existing systems to support Abbott’s Medical Device R&D.

You will provide technical and functional expertise to optimize technology use, maintain ALM/DevOps environments, and collaborate with developers, QA, and business partners across functions.

Descripción del empleo

At Abbott, we promote equal opportunity. We encourage persons with disabilities to apply, ensuring an inclusive and accessible recruitment process. Applicants must have a valid disability certificate issued by an authorized entity to ensure appropriate support and accommodations throughout the selection process.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to :
Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This is a role based in Bogotá, Colombia. The DevOps/System Admin/BA plays a key role in analyzing, designing, configuring, documenting, testing, and implementing both new and existing systems. This position provides technical and functional expertise to identify opportunities for effective use of technology and to support IT applications and solutions used by Abbott’s Medical Device Research and Development teams.

What You’ll Do

• Develop validation related documentation for new and existing applications in ServiceNow.
• Create and route architectural design, requirements specifications, and test sets including tracing of requirements through test in Open Text ALM.
• Administer ALM and DevOps solutions, source code control systems, CI/CD platforms, requirements management tools, defect tracking systems, cloud technologies, and other collaborative solutions supporting business partners.
• Provide technical support to Developers, Testers, and Engineers.
• Deliver high-touch, one-on-one business assistance for new projects, enhancements, and general support needs.
• Provide Level 1 and Level 2 support for ServiceNow incidents and work orders.
• Collaborate with vendors to resolve issues beyond Level 2 support.
• Maintain server and client software updates.
• Manage server and application-level monitoring.
• Oversee additional application capabilities and integrations with other enterprise systems.
• Maintain documentation for supported applications for Abbott teams.
• Communicate clearly and proactively with business partners and IT teams.
• Establish technology standards for new and existing systems and recommend improvements where appropriate.
• Review, analyze, and modify business application systems including configuration, testing, debugging, and implementation.
• Create robust test designs, develop test cases, and execute/document test activities.
• Support existing applications and resolve both business and technical issues.
• Stay informed of technology trends and emerging solutions to advise management on opportunities for improvement.
• Communicate effectively with management to ensure understanding of capabilities, opportunities, and limitations of information systems.
• Follow system change control processes and procedures.
• Comply with FDA regulations, other regulatory requirements, and all company policies, procedures, processes, and task assignments.
• Maintain positive and collaborative communications with employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities as assigned.

Required Qualifications

• Bachelor’s degree in a technical discipline or equivalent experience.
• 5+ years of technical IT experience.
• 5+ years of document drafting experience in English.
• Extensive knowledge of R&D applications including :
• Source control : AccuRev, Bitbucket
• CI/CD : Jenkins
• Defect tracking : Jira
• Requirements : Codebeamer, ALM, DOORS
• Risk : Codebeamer
• Test : ALM, Codebeamer, PTC RV&S
• Code repositories : Nexus
• Static analysis : Coverity
• Knowledge of R&D hardware platforms including Windows, Unix/Linux, and Microsoft Azure.
• Strong process knowledge and ability to communicate effectively with team members, business partners, and leadership.
• Experience with application integrations and configuration/maintenance of Commercial-Off-The-Shelf (COTS) solutions.
• Experience with Application Lifecycle Management (ALM) systems.

Preferred Qualifications

• Experience maintaining and administering ALM related products (Jira, Codebeamer, Confluence, or DOORS) and DevOps related products (Bitbucket, Jenkins, Sonatype Nexus) on both VMs and internally hosted Azure environment.
• Extensive experience with workflow design, LDAP configurations, system migrations, database management (MySQL, PostgreSQL), Git, and software packaging/deployment.
• Strong written documentation skills in English.
• Experience collaborating with customers to understand and implement user requirements.
• Ability to perform business process analysis and define configuration requirements.
• Experience developing business process flows and data models for system development or process redesign.
• Extensive experience drafting documents for FDA validation packages.
• Ability to evaluate feasibility studies and cost/benefit analyses and recommend continuation, modification, or discontinuation of proposed projects.
• Experience mapping current processes to future-state workflows and identifying gaps in functions, outputs, inputs, data conversion strategies, and system controls.
• Experience with Secure LDAP, certificates, architectural design, and upgrade planning.
• Extensive knowledge of scripting languages (Shell, Python, PERL).