Business Systems Specialist

Abbott; Bogotá; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Abbott in Bogotá, Colombia is seeking a Business Systems Specialist to administer the Vaisala EMS platform across manufacturing and lab environments worldwide. You will be the primary contact for business users, ensuring reliable operations, access management, incident resolution, and configuration activities.

You will partner with stakeholders, support training, validation, and deployment initiatives while ensuring quality and regulatory compliance across sites.

Formación

• Bachelor’s degree required; associate may be considered with experience.
• 1 year of IT systems support or related role.
• Experience translating requirements into solutions.
• English proficiency and stakeholder collaboration.

Responsabilidades

• Ensure compliance with corporate policies and quality standards.
• Serve as liaison between users, site personnel, vendors and IT.
• Provide day-to-day application support and incident resolution.
• Manage user accounts and access controls per compliance.
• Support system administration, dashboards and monitoring.
• Perform routine maintenance to ensure reliability.
• Develop system documentation and support materials.
• Deliver user training and drive system adoption.
• Collaborate with global teams for best practices.

Conocimientos

Analytical thinking

Problem solving

Interpersonal skills

Communication skills

Independent work

English proficiency

Educación

Bachelor's degree

Associate degree considered depending on experience

Herramientas

Ticket management

Application administration

Descripción del empleo

At Abbott, we promote equal opportunity. We encourage persons with disabilities to apply, ensuring an inclusive and accessible recruitment process. Applicants must have a valid disability certificate issued by an authorized entity to ensure appropriate support and accommodations throughout the selection process.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to :

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based in Bogotá, Colombia.

The Business Systems Specialist is responsible for the administration, maintenance, support, and continuous improvement of the Vaisala Environmental Monitoring System (EMS) used across Abbott manufacturing and laboratory environments worldwide.

This role serves as the primary point of contact for business users, ensuring reliable system operations, effective application support, user access management, incident resolution, and system configuration activities. The position partners closely with business stakeholders, site personnel, and IT teams to ensure compliance, system reliability, and effective utilization of the platform.

In addition to operational support, the Business Systems Specialist contributes to system enhancement and deployment initiatives, supporting configuration activities, user training, and process improvements while ensuring adherence to quality and regulatory requirements.

What You’ll Do

• Ensure compliance with applicable Corporate and Divisional policies, procedures, and quality standards.
• Serve as the primary liaison between business users, site personnel, vendors, and IT teams for the Vaisala EMS platform.
• Provide day-to-day application support, troubleshooting, and resolution of Level 2 incidents and service requests.
• Manage user account provisioning, deprovisioning, and access controls in accordance with compliance requirements.
• Support system administration activities, including configuration, dashboard management, and monitoring setup.
• Perform routine system maintenance and health monitoring activities to ensure platform reliability and performance.
• Troubleshoot and support device communications and connectivity issues related to environmental monitoring systems.
• Partner with business stakeholders to identify process improvements and support operational excellence initiatives.
• Gather business requirements and translate them into effective technology solutions.
• Support system expansion, deployment, and enhancement projects across global Abbott sites.
• Assist in validation, testing, and implementation activities for system updates and enhancements.
• Develop and maintain system documentation, procedures, and support materials.
• Deliver user training and support system adoption initiatives.
• Contribute to demand management, strategic planning, and continuous improvement efforts.
• Collaborate with global teams to ensure consistent system performance and best practices across sites.

Required Qualifications

• Bachelor’s degree required (Associate degree may be considered depending on experience).
• Minimum 1 year of experience in IT systems support, business analysis, or related roles.
• Experience working with business stakeholders and translating requirements into solutions.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong interpersonal and communication skills.
• Experience with systems support, ticket management, or application administration is preferred.
• Ability to manage multiple priorities and work in a team environment.
• Proficiency in English.

Abbott is an Equal Opportunity Employer committed to employee diversity.