Senior Delivery Lead — Hybrid (Mexico City)

Marsh; Bogotá; Hybrid; COP 284,765,000 - 411,327,000; Full time

Job summary

Marsh is seeking a Senior Delivery Manager to lead multiple squads delivering Darwin implementations. The role combines regional delivery leadership with stakeholder management, ensuring delivery efficiency and profitability across complex programs.

The position is hybrid, requiring in-office presence three days per week and close collaboration with local teams. The ideal candidate has 8+ years in delivery leadership within SaaS, strong vendor relations, and fluency in Spanish/Portuguese with

Qualifications

• 8+ years of experience as Delivery Manager or equivalent.
• Expertise in employee benefits software.
• Expertise in benefits administration software and associated processes.
• Experience working with HR, payroll, and insurance vendors.
• Proven track record in enterprise client management within a SaaS delivery team.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management and influencing abilities.
• Fluency in Spanish and / or Portuguese and advanced level of English.
• Proven record of managing strategic initiatives.

Responsibilities

• Oversee Implementation Projects across the region, ensuring on-time, on-scope delivery.
• Define client implementation strategy in collaboration with multiple teams.
• Act as the regional delivery representative and escalation contact for key stakeholders.
• Manage resource allocation and capacity across multinational and local teams.
• Support governance activities like QBRs and risk management to keep programs green.
• Represent the Darwin Implementation team across regions and collaborate with senior leaders.

Skills

Delivery management

Leadership

Stakeholder management

Communication

Strategic thinking

Tools

Benefits software

HR software

Payroll systems

Job description

Marsh is seeking a Senior Delivery Manager to lead multiple squads delivering Darwin implementations. The role combines regional delivery leadership with stakeholder management, ensuring delivery efficiency and profitability across complex programs.

The position is hybrid, requiring in-office presence three days per week and close collaboration with local teams. The ideal candidate has 8+ years in delivery leadership within SaaS, strong vendor relations, and fluency in Spanish/Portuguese with