Senior Data Scientist Customer.io · Remote · Americas · Data Science $140,000–$150,000 4mo ago

Dataroles; Colombia; A distancia; COP 447.928.000 - 479.923.000; Jornada completa

Descripción de la vacante

Customer.io is seeking a Senior Data Scientist to drive data-driven decisions across product and marketing. This hands-on, remote role focuses on analyzing customer behavior, building models, and guiding experiments to improve adoption, engagement, and retention.

You will collaborate with Product, Marketing, and Data Eng to deliver reliable metrics and scalable analytics. The position offers a competitive salary in the $140,000–$150,000 USD range, with final compensation based on experience and

Formación

• 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
• Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
• Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.

Responsabilidades

• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
• Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
• Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
• Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
• Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
• Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

Conocimientos

SQL

Python

Statistics

Experiments

Behavioral analytics

Stakeholder communication

Herramientas

Snowflake

BigQuery

dbt

Descripción del empleo

Senior Data Science role at Customer.io. Remote · $140,000–$150,000 base.

Salary Stated by Customer.io

$140,000 – $150,000

Base salary for this role, in USD per year, as published in the posting.

Role Data Science

Seniority Senior

Workplace Remote

Base pay $140,000–$150,000

Role brief

dataroles summary, based on the employer's posting.

What you'll do

• Study customer behavior across the lifecycle to spot usage patterns and ways to improve adoption, engagement, and retention
• Set up experiments and measurement plans to assess product and marketing changes, then guide evidence-based decisions
• Create models and datasets for customer segmentation, outcome forecasts, and trend detection
• Use machine learning and AI for practical internal analysis or customer-facing applications
• Work with Data Engineering to strengthen core data and metrics, then explain findings in clear recommendations

What you bring

• At least five years in data science for B2B SaaS or a comparable product- or growth-oriented setting
• A strong working grasp of statistics, experiments, and behavioral analysis, applied to product and business questions
• Proficiency in SQL and Python for large-scale analysis, modeling, and exploration

Who this fits

This senior, hands-on role suits someone comfortable shaping unclear questions, working with stakeholders, and turning analysis into practical decisions. The position is remote, and the stated annual starting salary is $140,000 to $150,000 USD, with the final amount depending on experience and market adjustments.

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Michael, Head of Data & Analytics at Customer.io , and I\'m looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.

You'll partner closely with Product, Marketing, and Customer Experience to evaluate product changes, design and analyze experiments, identify opportunities to improve the customer experience, and influence roadmap and business priorities. This is a hands-on role focused on analyzing behavior, building models, and turning data into clear, actionable direction.

This role is ideal for someone who enjoys solving ambiguous problems, working closely with stakeholders, and applying data science pragmatically to support product and business decisions. We\'re looking for someone with an ownership mindset and a bias for action who balances technical rigor with practical decision-making.

What we value

Ownership: You take initiative and drive analytical work from concept to implementation. You don\'t wait for perfect requirements — you help define the problem and move the work forward.

Curiosity: You naturally question assumptions and dig deeper into the "why" behind user behavior. You enjoy uncovering patterns in complex data and have the persistence to work through ambiguity and messy datasets.

Analytical Rigor: You bring a thoughtful, structured approach to analytics and decision-making. You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.

Communication: You can translate complex analytical concepts into clear recommendations for Product Managers, executives, and non-technical stakeholders.

Collaboration: You work as a true cross-functional partner, balancing analytical rigor with practical business needs. You build trust by making data approachable, actionable, and reliable.

What you'll do

• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
• Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
• Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
• Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
• Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
• Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

What we're looking for

• 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
• Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
• Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
• Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
• Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
• An ownership mindset - you help define the problem and move work forward; you don\'t wait for perfect requirements.

Why This Role

This role offers the opportunity to work on high-impact problems across the business while helping shape how data science and analytics evolve within the organization. You\'ll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture.

We believe in transparency. Starting salary for this role is $140,000-$150,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute call with Hiring Manager
• 45-minute 1:1 Technical Interview
• Take-Home Assignment + 45-minute review call
• 30-minute Final Interview with Stakeholder

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail] .

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.