Senior Collections & Accounts Receivable Specialist

Jeeves; Bogotá; Hybrid; COP 60,000,000 - 90,000,000; Full time

Job summary

Jeeves, a stablecoin-native banking platform, is seeking a high-caliber bilingual Collections & Accounts Receivable Specialist for our Bogotá office. You will manage a complex B2B portfolio, drive timely recoveries, and optimize portfolio health while maintaining premium fintech service standards.

The ideal candidate has 2+ years in collections/AR, fluency in English and Spanish, and comfort with AI-driven automation tools and external agencies. This is a full-time hybrid role based in Bogotá.

Qualifications

• Minimum of 2 years in Collections or Accounts Receivable in fintech, banking or B2B.
• Fluent in English and Spanish (written and spoken).
• Strong negotiation and dispute-resolution skills with a proactive attitude.
• Experience with AI-driven collections tools and CRM/databases.
• Bachelor’s or Associate’s degree in Finance, Accounting or related field.

Responsibilities

• Portfolio Management: Manage an end-to-end B2B accounts receivable portfolio to maximize recovery.
• AI Partner & System Management: Monitor and optimize AI-driven collections workflows and strategies.
• Proactive Risk Mitigation: Identify high-risk accounts early and provide actionable insights to Risk Team.
• Internal Navigation & Alignment: Collaborate with Collections, GTM, Customer Support, Accounting, and Payments.
• External Partner Management: Manage relationships with external collection agencies and preliminary legal matters.
• Autonomous Execution: Adhere to financial processes, credit policies, and guardrails.
• Strategic Communication & Follow-up: Conduct executive outreach and maintain strict follow-up cadence.
• Financial Analysis: Investigate causes of non-payment and propose write-offs or restructures.

Skills

Bilingual: English & Spanish

Negotiation

Dispute resolution

Analytical thinking

Autonomous / self-driven

Education

Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or related field

Tools

CRM/Collections databases

Microsoft Excel

AI systems monitoring

Job description

Jeeves is the stablecoin-native banking platform for global enterprises. Thousands of companies across 35 countries run their corporate cards, payments, treasury and spend on one platform, with more than $5B in annualized volume, payouts to 190 countries, and one of the fastest-growing stablecoin payment networks in the world. BMW, H&M, Lululemon, Burger King, Kavak and XP are among them, and more than 80% of customers use multiple Jeeves products.

We chose hard problems on purpose.

We hire for one thing: relentlessness. A strong motor that keeps going when the problem has no playbook. You'll know in your first week if Jeeves is right for you. For the right people, it's the steepest learning curve of your career.

Jeeves has raised more than $400 million in equity funding from Andreessen Horowitz, Y Combinator, CRV, Coinbase Ventures, GIC, AllianceBernstein, CoinFund and others.

If you want to rebuild how money moves across borders, come build it with us.

We are seeking a high-caliber, strategic Bilingual Collections & Accounts Receivable Specialist to join our Finance team in Bogotá. In this role, you will manage a complex portfolio of corporate accounts, ensuring the timely recovery of funds and optimization of Portfolio Health, while maintaining the premium service standards expected in the Fintech industry.

The ideal candidate is an expert in negotiation and dispute resolution, possesses a strong AI-first mindset, and can operate with high autonomy. You will serve as a critical strategic link, navigating seamlessly between internal cross‑functional partners, external legal/collection agencies, and specialized AI automation tools to drive down DSO and mitigate financial risk.

Location:

This role is based out of Colombia, and is a full‑time hybrid position where it is required to come into our office in Bogota.

Job Responsibilities

• Portfolio Management: Manage an assigned end‑to‑end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past‑due percentages
• AI Partner & System Management: Directly monitor, drive, and optimize the performance of our AI partner for Collections, ensuring automated workflows and AI contact strategies are executing correctly
• Proactive Risk Mitigation: Maintain a proactive approach to identifying high‑risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team
• Internal Navigation & Alignment: Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go‑To‑Market (GTM), Customer Support, Accounting, and Payment Application
• External Partner Management: Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non‑performing accounts
• Autonomous Execution: Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails
• Strategic Communication & Follow‑up: Execute high‑level executive outreach via phone, email, and chat. Maintain a strict, target‑driven follow‑up cadence to ensure tasks, commitments, and payments are performed exactly on time
• Financial Analysis: Investigate root causes for non‑payment, verify funding sources, and build data‑driven business cases for account write‑offs or payment restructures

Requirements

• Experience: Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast‑paced fintech, banking, or corporate B2B sector
• Language: Professional fluency in English and Spanish is mandatory (both written and spoken) to support international corporate accounts and stakeholders
• Work Ethic & Competencies: Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections
• Fintech/Banking Mindset: Strong foundational understanding of corporate liquidity, and financial risk mitigation
• Technical Proficiency: Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI‑driven systems and CRM/Collections databases
• Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field
• Proven ability to work independently under pressure while maintaining meticulous attention to detail and zero oversight on daily follow‑ups
• Location Requirement: This role is based out of Bogotá, Colombia, and is a full‑time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.