Senior AV Field Technician – Onsite in Bogotá

Azzorti; Bogotá ciudad; Presencial; COP 30.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Cognizant in Bogotá, Colombia, is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and seamless collaboration experiences for executive meetings and events. You will install, support, and troubleshoot AV systems, Teams Rooms, video conferencing, and conference room equipment, while coordinating with IT teams and vendors to meet service levels.

This onsite role requires 4+ years of AV/IT field experience and strong customer service, communication, and

Formación

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.

Responsabilidades

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Conocimientos

AV support

Video conferencing

Windows/macOS support

Customer service

Stakeholder mgmt

Herramientas

ServiceNow

Teams Rooms

Conference room tech

ITSM

Descripción del empleo

Cognizant in Bogotá, Colombia, is seeking a Field Services Audio Visual Technician to ensure reliable workplace technology and seamless collaboration experiences for executive meetings and events. You will install, support, and troubleshoot AV systems, Teams Rooms, video conferencing, and conference room equipment, while coordinating with IT teams and vendors to meet service levels.

This onsite role requires 4+ years of AV/IT field experience and strong customer service, communication, and