Analyst, Analytics & Metrics

Mastercard Inc.; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Mastercard Inc. is seeking an Analyst in Business Transformation and Revenue Assurance to understand the business environment, engage with key stakeholders, and drive quality controls across the order-to-cash lifecycle. You will develop documentation and support program management with change initiatives.

The role requires experience in B2B services, strong communication, and exposure to project and stakeholder management, with a focus on preventing revenue risks and compliance gaps.

Qualifications

• Experience in driving business transformation / digital transformation preferably for B2B services organizations.
• Ability to work with unstructured problems and apply first principles thinking.
• 3-5 years of experience, Chartered Accountant or Management degree; internal controls/audit experience preferred but not mandatory.

Responsibilities

• Engage with Sales, Finance, Controllership, and Risk as an Internal Consulting partner.
• Drive Quality and Revenue assurance programs to prevent revenue risks and gaps.
• Become a process SME and institute quality checks across order-to-cash lifecycle.
• Develop SOPs, process flows, and user journey maps as needed.
• Support workstream leads with disciplined program and change management.
• Monitor KPIs and drive continuous improvements via system enhancements or automation.

Skills

Business transformation

Stakeholder management

Project management

Communication skills

Change management

Education

CA or MBA

Tools

Salesforce CRM

Tableau

CPQ

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Analyst, Analytics &Metrics Overview of Mastercard Services Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en.

Insights and Enablement team strives to drives smarter decisions and operational excellence for Services, by leveraging data and technology.

About the Role

• As an Analyst - Business Transformation and Revenue Assurance, you are expected to:
• Develop a strong understanding of our business environment
• Engage with key stakeholders (Sales, Finance, Controllership, Risk) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Drive Quality and Revenue assurance program to ensure right control mechanisms are established to prevent any revenue risks and compliance gaps
• Become a process SME in the centralized team to institute quality checks across business operations lifecycle (order to cash)
• Develop appropriate documentation e.g. SOPs, process flows, user journey maps etc.
• Support workstream leads in successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes
• Ensure daily logs are maintained including drawing tactical insights for interventions

All about you

• Experience in driving business transformation / digital transformation preferably for B2B services organizations
• Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
• 3-5 years of experience, with a Chartered Accountant or Management degree (prior experience in internal controls/internal audit is preferable but not mandatory)
• Exposure to project management, stakeholder management and excellent communication skills
• Exposure to any of these domains is preferred though not essential – B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, CPQ); Data visualization and reporting platforms (e.g. Tableau) etc.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.