SaaS Solutions Consultant - Implementation & Onboarding

Rallyware; Colombia; Presencial; COP 281.171.000 - 406.136.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

People-oriented management

Excellent compensation package

Friendly and engaging professionalteam

Career growth opportunities

Descripción de la vacante

Rallyware Inc. is seeking a Business Solution Consultant to join the Customer Experience team. The role focuses on helping Project Managers implement Rallyware solutions for customers and ensure a smooth onboarding aligned with customer goals.

This position requires customer-facing skills, analytical ability, and deep understanding of the Rallyware platform to translate business expectations into configuration documents and requirements specifications for successful fulfillment.

Formación

• Bachelor’s degree in Economics, Management, or a related field.
• 3+ years in B2B SaaS / implementation / consulting / customer-facing delivery in a fast-paced environment.
• Experience working with enterprise customers (multi-stakeholder, approvals, dependencies, exec visibility).
• Experience delivering time-sensitive go-lives (launch dates, milestones, critical path), not just onboarding/training.
• Experience with configurable SaaS platforms (admin/config work, workflows, rules, integrations, analytics, etc.).
• Direct Selling is a plus, but not required (adjacent industries acceptable).
• Advanced English required; Spanish is a plus.

Responsabilidades

• Understand customer business needs and design programs using Rallyware offerings to achieve goals.
• Define scope of work for the business implementation project.
• Facilitate sessions to drive requirements and mitigate risks.
• Communicate timelines, milestones, and delivery expectations clearly.
• Create a training curriculum based on customer needs and features.
• Update/create end-user training materials.
• Acquire deep knowledge of Rallyware products to advise customers.
• Summarize and report project status to internal management.
• Keep the team focused on customer objectives.

Conocimientos

B2B SaaS

Project management

Customer-facing delivery

English proficiency

Cross-functional delivery

Educación

Bachelor’s degree in Economics, Management, or related field

Herramientas

Configurable SaaS platforms

Admin/config work

Workflows

Integrations

Analytics

Descripción del empleo

Rallyware Inc. is seeking a Business Solution Consultant to join the Customer Experience team. The role focuses on helping Project Managers implement Rallyware solutions for customers and ensure a smooth onboarding aligned with customer goals.

This position requires customer-facing skills, analytical ability, and deep understanding of the Rallyware platform to translate business expectations into configuration documents and requirements specifications for successful fulfillment.