Risk Management Support Specialist

Regnology; Colombia; Presencial; COP 108.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Regnology is seeking an experienced professional to support customers using our Risk Management application. You will independently manage complex functional issues, collaborate with product development and professional services teams, and contribute to continuous improvement across the support lifecycle.

The role requires strong analytical skills, knowledge of financial markets and risk management concepts, and excellent English communication.

Formación

• Bachelor’s or Master’s degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related field.
• Additional training or certifications in banking or risk management (e.g., FRM, CFA, PRM) are an advantage.
• Ideally 0–4 years of experience in product support, business analysis or working with financial software solutions.

Responsabilidades

• First and second line functional support for banking clients, analyzing complex issues related to credit risk, market risk, liquidity risk, and valuations.
• Act as a subject matter expert for non‑defect functional inquiries, assisting clients with configuration, data interpretation, and functional usage aligned with banking processes.
• Identify root causes of defects and provide a clear summary to the development team when reporting the defects, including expected outcome after correction where possible.
• Collaborate with product and professional services teams to ensure comprehensive issue resolution.
• Participate in a rotating on‑call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high‑priority or platform‑wide incidents, maintaining clear internal communication and documentation.
• Contribute to cross‑functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal and external knowledge base content and client‑facing documentation.
• Mentor and support junior analysts, providing coaching, technical insight, and best practices for issue resolution.

Conocimientos

Analytical skills

Excel proficiency

English communication

On-call willingness

Agile methods

Programming concepts (Java/Python)

Educación

Bachelor’s or Master’s in Finance/Economics/Math/Statistics/CS

FRM/CFA/PRM (advantage)

Herramientas

Java

Python

Advanced Excel

Descripción del empleo

Regnology is seeking an experienced professional to support customers using our Risk Management application. You will independently manage complex functional issues, collaborate with product development and professional services teams, and contribute to continuous improvement across the support lifecycle.

The role requires strong analytical skills, knowledge of financial markets and risk management concepts, and excellent English communication.