Global Banking Tech Support Specialist

Other; Colombia; Presencial; COP 30.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Regnology in Colombia invites applications for a Banking Support Analyst who will provide first and second line functional support for customers, analyze complex risk-related issues, and act as a subject matter expert on product usage and configuration.

You will work with product and services teams, participate in on-call rotations, and help document issues and knowledgebase content for clients worldwide.

Formación

• Bachelor's or Master’s degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related field.
• 0–4 years of experience in product support, business analysis, or working with financial software solutions.
• Strong analytical background with demonstrated experience in banking, financial risk management, or financial technology.

Responsabilidades

• First and second line functional support for banking clients, analyzing complex issues related to credit risk, market risk, liquidity risk, and valuations.
• Act as a subject matter expert for non-defect functional inquiries, assisting clients with configuration, data interpretation, and functional usage aligned with banking processes.
• Identify root causes of defects and provide a clear summary to the development team when reporting defects, including the expected outcome where possible.
• Collaborate with product and professional services teams to ensure comprehensive issue resolution.
• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
• Contribute to cross‑functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal and external knowledge‑base content and client‑facing documentation.
• Mentor and support junior analysts, providing coaching, technical insight, and best practices for issue resolution.

Conocimientos

Analytical thinking

Excel modeling

English communication

On-call readiness

Educación

Bachelor's or Master's in Finance/Economics/Mathematics/Statistics/CS

Herramientas

Java

Python

Descripción del empleo

Regnology in Colombia invites applications for a Banking Support Analyst who will provide first and second line functional support for customers, analyze complex risk-related issues, and act as a subject matter expert on product usage and configuration.

You will work with product and services teams, participate in on-call rotations, and help document issues and knowledgebase content for clients worldwide.