Research Operations Associate ID81802

AgileEngine; Sur; A distancia; COP 42.000.000 - 64.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth without limits

Competitive compensation

Flexibility: 100% remote with flexible

Meaningful, modern projects

Collaborative culture

Well-being & support

Descripción de la vacante

AgileEngine seeks a Research Operations Associate to support a UX Research team by managing end-to-end participant recruitment for studies, with a strong focus on B2B employer participants. You will lead the migration of the UX research repository to Dovetail and coordinate with Legal and Policy on compliance, while collaborating with two research operations teams.

You will drive process improvements in Research Operations and create resources for researchers, coordinating with vendors and

Formación

• 1–2 years supporting UX teams or coordinating research participants.
• Experience coordinating, scheduling, and managing multiple projects.
• Understanding of UX Research and Design Thinking.
• Upper-intermediate English level.

Responsabilidades

• Manage end-to-end participant recruitment for UX studies, focusing on B2B employers, including sourcing, screening, NDAs, scheduling, and incentives.
• Communicate recruitment challenges to researchers and suggest alternatives.
• Lead migration of UX research repository from Google to Dovetail and help with organization and analysis.
• Serve as liaison between Research Operations and UX Research teams.
• Identify and improve Research Operations processes using design thinking and continuous improvement.
• Create recruitment resources and best practices for researchers.
• Support UX research lifecycle by partnering with researchers and understanding study requirements.
• Coordinate with Legal and Policy for participant compliance and approvals.
• Manage UX research vendors, procurement, and budget tracking.

Conocimientos

UX research knowledge

Agile/Jira proficiency

Project coordination

Recruiting participants

Calendar management

English proficiency

Cross-functional collaboration

Herramientas

Qualtrics or equivalent

Jira

Descripción del empleo

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Research Operations Associate to support a UX Research team by managing end-to-end participant recruitment for research studies, with a strong focus on B2B employer participants across sourcing, screening, scheduling, NDAs, and incentive payments. You will lead the migration of the UX research repository to Dovetail, serve as liaison between two research operations teams, coordinate with Legal and Policy on participant compliance, and identify continuous improvements to research operations processes. The role requires 1-2 years of experience supporting UX teams or coordinating research participants with strong Agile and project management skills.

WHAT YOU WILL DO

• Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B (employer) participants, including sourcing, screening, NDAs, scheduling, and incentive payments.
• Communicate proactively with researchers on recruitment challenges and recommend alternative recruiting approaches when needed.
• Lead the migration of the UX research repository from Google to Dovetail and support repository organization and thematic analysis.
• Serve as the liaison between Research Operations and UX Research teams.
• Identify and improve Research Operations processes using design thinking and continuous improvement practices.
• Create recruitment resources and best practices for researchers.
• Support the UX research lifecycle by partnering closely with researchers and understanding study requirements.
• Coordinate with Legal and Policy teams to ensure participant compliance and approvals.
• Manage UX research vendors, procurement activities, and support research budget tracking.
• Onboard new UX researchers and promote consistent Research Operations practices and UX culture.

MUST HAVES

• 1-2 years supporting UX teams, cross-functional programs, or coordinating research participants/panels.
• Experience coordinating, scheduling, and managing multiple projects simultaneously.
• Understanding of or interest in UX Research and Design Thinking.
• Experience recruiting participants, preferably for UX research.
• Calendar management and scheduling tools. Online collaboration tools.
• Experience with survey tools (e.g., Qualtrics or equivalent).
• Strong Agile/Jira experience.
• Upper-intermediate English level.

NICE TO HAVES

• Research Operations experience.
• Experience recruiting B2B/employer participants.
• Experience with Dovetail, including repository management or migration.
• Experience supporting UX research repositories and thematic analysis.

  PERKS AND BENEFITS

  • Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
  • Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
  • Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
  • Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
  • Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
  • Well-being & support: access local well-being programs and people-focused support tailored to your location