Remote SRE & Production Support Engineer

Lancesoft; Bogotá ciudad; Presencial; COP 136.745.000 - 208.374.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Production Support Analyst to monitor, troubleshoot, and resolve production issues across business-critical applications in a Remote Colombia setup. The role emphasizes strong SQL skills, AWS exposure, and incident lifecycle management to ensure high availability and stability of systems used by restaurant and franchise users.

Ideal candidates have 3-5 years of production support experience, hands-on AWS familiarity, and the ability to work with cross-functional teams within

Formación

• 3-5 years of experience in Production Support, Application Support, or Application Operations.
• Experience supporting business-critical production applications.
• Strong troubleshooting, debugging, and incident management experience.

Responsabilidades

• Monitor, troubleshoot, and resolve production issues to ensure application stability.
• Collaborate with Reliability Services and cross-functional teams to support restaurant/franchise applications.

Conocimientos

SRE

Production support

Incident management

SQL

Data analysis

Data validation

Troubleshooting

Log analysis

AWS

Scripting

Code reading

Cross-functional collaboration

Herramientas

AWS Lambda

Amazon CloudWatch

Amazon RDS

Amazon DynamoDB

ServiceNow

Jira

Descripción del empleo

Role: SRE/ Production Support Analyst
Location: Remote Colombia
Duration: 12+ Months

Position Summary

We are seeking a Production Support Analyst with 3-5 years of experience supporting business-critical applications in a production environment. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving production issues while ensuring application stability and availability. This role requires strong problem-solving skills, hands-on AWS exposure, SQL expertise, and the ability to collaborate with multiple cross-functional teams.

The candidate will work closely with the Reliability Services team supporting applications used by restaurant and franchise users across the business.

Required Skills & Experience

Experience

• 3-5 years of experience in Production Support, Application Support, or Application Operations.
• Experience supporting business-critical production applications.
• Strong troubleshooting, debugging, and incident management experience.

AWS (Required)

Hands-on experience working with:

• AWS Lambda
• Amazon CloudWatch
• Amazon RDS
• Amazon DynamoDB

SQL (Required)

• Strong SQL querying skills.
• Data validation and analysis.
• Database investigation and troubleshooting.
• Experience performing basic data fixes and data corrections.

Support Tools

• ServiceNow
• Jira

Technical Skills

• Ability to analyze logs and troubleshoot issues independently.
• Experience working with application support processes.
• Understanding of production incident lifecycle and escalation management

Preferred Qualifications

• Experience with Python, JavaScript, C#, or other programming languages.
• Basic scripting and automation knowledge.
• Ability to read and understand existing application code and scripts.
• Experience working in Retail, E-commerce, Food Services, or similar industries.
• Exposure to Site Reliability Engineering (SRE) or Cloud Operations environments.