Remote Quality Assurance Analyst — Process & QA Expert

INGEPSY; Perímetro Urbano Barranquilla; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a detail-oriented Quality Assurance Analyst to assess processes, products, and services against quality standards and business requirements. The role emphasizes analytical thinking, problem-solving, and documentation excellence.

Responsibilities include conducting audits, maintaining QA plans, and collaborating with Operations, Product, Engineering, and Support teams. Remote work is possible; English proficiency may be required for global teams.

Formación

• Knowledge of quality assurance, quality control, and continuous improvement principles.
• Strong analytical and critical-thinking skills.
• Ability to analyze data and identify trends and patterns.
• Experience creating and maintaining quality documentation.
• Familiarity with quality management, reporting, or workflow tools.

Responsabilidades

• Analyze processes, products, and services to identify quality issues and areas for improvement.
• Develop and maintain quality assurance plans, procedures, checklists, and documentation.
• Conduct quality reviews, inspections, audits, and testing activities.
• Monitor processes and performance against established quality standards and requirements.
• Identify, document, investigate, and track defects, errors, and quality issues.
• Perform root cause analysis and recommend corrective and preventive actions.
• Review data and quality metrics to identify trends, recurring issues, and potential risks.
• Maintain accurate records of quality reviews, findings, corrective actions, and outcomes.
• Collaborate with Operations, Product, Engineering, Customer Service, and other teams to resolve quality issues.
• Validate that corrective actions have been implemented effectively.
• Prepare quality reports, dashboards, and performance summaries for management.
• Support internal audits, compliance reviews, and quality improvement initiatives.
• Ensure processes and deliverables follow established company standards and procedures.
• Identify opportunities to improve efficiency, consistency, and overall quality.
• Communicate quality findings, risks, and recommendations clearly to relevant stakeholders.
• Contribute to the continuous improvement of quality assurance processes and standards.

Conocimientos

Quality assurance principles

Analytical thinking

Root cause analysis

Attention to detail

Data analysis

Documentation

Excel / Sheets

Communication skills

Herramientas

Microsoft Excel

Google Sheets

Quality management tools

Descripción del empleo

INGEPSY is seeking a detail-oriented Quality Assurance Analyst to assess processes, products, and services against quality standards and business requirements. The role emphasizes analytical thinking, problem-solving, and documentation excellence.

Responsibilities include conducting audits, maintaining QA plans, and collaborating with Operations, Product, Engineering, and Support teams. Remote work is possible; English proficiency may be required for global teams.