Remote Brokerage Admin Specialist - Tariff & Customs

UPS; Medellín; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

UPS is seeking a Brokerage Admin Assistant III to handle documentation per customs rules and tariff classification for imports. The role is remote with residence in the Medellín metro area, Monday–Friday schedule, 42 hours/week.

The candidate will manage inquiries, track cases, and coordinate with clients and internal teams while ensuring accurate document processing and compliance with regulations.

Formación

• Professional or technologist in foreign trade, international business, or related fields.
• Intermediate English.
• Intermediate Excel skills.
• Experience in customs or import processes preferred.

Responsabilidades

• General administrative management: calls, cases, escalations.
• Provide clients with package status and customs info.
• Identify and request needed docs for customs submission.
• Process import docs per current regulations.
• Perform tariff classification and verify duties.
• Address client requests promptly and clearly.
• Maintain direct contact with internal/external clients.
• Audit documents to meet requirements.
• Support workflows using office tools and systems.

Conocimientos

Customer focus

Problem-solving

Empathy

Adaptability

Emotional intelligence

Attention to detail

Prioritization

Pace in production

Educación

Foreign trade qualification

Herramientas

Excel

Microsoft Office

Descripción del empleo

UPS is seeking a Brokerage Admin Assistant III to handle documentation per customs rules and tariff classification for imports. The role is remote with residence in the Medellín metro area, Monday–Friday schedule, 42 hours/week.

The candidate will manage inquiries, track cases, and coordinate with clients and internal teams while ensuring accurate document processing and compliance with regulations.