Remote AI Platform Lead: Hands-on Tech Leader

Upwork; Bogotá ciudad; On-site; COP 434,810,000 - 621,157,000; Full time

Benefits offered by this job

Remote engagement

Job summary

Upwork is seeking an hands-on AI Platform Technical Lead to serve as the technical owner for a general-purpose, AI-enabled enterprise collaboration ecosystem. You will design, build, integrate, operate, and improve production AI agents, reusable skills, workflows, search capabilities, and enterprise AI platform integrations.

This is a hands-on individual contributor leadership role with no direct reports. You will lead through technical expertise, mentoring, and serving as a senior escalation

Qualifications

• Demonstrated experience building and maintaining production-quality AI agents, skills, assistants, workflows, or integrations.
• Strong understanding of AI application concepts including agents and agentic workflows, skills and tools, function calling, MCP, prompt and context design, retrieval-augmented generation, enterprise search, and data connectors.
• Strong understanding of grounding, citations, memory, context management, model and agent evaluation, AI safety, and access controls.
• Proven ability to move AI solutions from proof of concept to stable, supportable production services.
• Experience integrating systems through APIs, SDKs, webhooks, identity services, or automation platforms.
• Working knowledge of enterprise security, privacy, compliance, and data-governance principles.
• Significant hands-on experience administering or engineering enterprise SaaS, collaboration, productivity, search, automation, or AI platforms.
• Practical experience with enterprise collaboration and AI platforms such as Slack, Google Workspace, Gemini for Workspace, Glean, Claude, ChatGPT, or comparable enterprise AI products.
• Strong systems-administration knowledge including identity and access management, role-based permissions, configuration management, logging, monitoring, incident response, and change management.
• Strong troubleshooting, technical writing, architecture documentation, and stakeholder-communication skills.
• Ability to lead technically through expertise and influence without direct people-management authority.

Responsibilities

• Design, build, test, deploy, and maintain production-quality AI agents, skills, prompts, tools, workflows, assistants, and automations.
• Build AI solutions using MCP, function calling, APIs, agent frameworks, and integration technologies.
• Translate business requirements into technical designs, prototypes, and stable production-ready AI capabilities.
• Build secure integrations across collaboration, productivity, search, AI assistant, and enterprise systems.
• Develop APIs, data connectors, webhooks, search integrations, retrieval-augmented generation solutions, and semantic-search capabilities.
• Ensure AI systems preserve source-system permissions, access controls, data-security requirements, and governance policies.
• Design and evaluate grounding, citation, memory, retrieval, and context-management approaches for AI applications.
• Test and evaluate AI solutions for quality, reliability, safety, performance, grounding, and production readiness.
• Administer and optimize enterprise AI platforms, including access, configuration, integrations, monitoring, and lifecycle management.
• Troubleshoot complex AI platform, integration, connector, identity, search, and data-retrieval issues.
• Establish reusable technical standards and patterns for AI agents, integrations, configurations, testing, deployment, and security.
• Lead technical solution reviews and provide technical guidance and mentoring to other administrators and engineers.

Skills

AI agents

MCP

Function calling

APIs & webhooks

Identity access

Security & governance

Production readiness

Troubleshooting

Technical leadership

Tools

Slack

Google Workspace

Gemini for Workspace

Glean

Claude

ChatGPT

Job description

Upwork is seeking an hands-on AI Platform Technical Lead to serve as the technical owner for a general-purpose, AI-enabled enterprise collaboration ecosystem. You will design, build, integrate, operate, and improve production AI agents, reusable skills, workflows, search capabilities, and enterprise AI platform integrations.

This is a hands-on individual contributor leadership role with no direct reports. You will lead through technical expertise, mentoring, and serving as a senior escalation