Real-Time WFM & Scheduling Analyst

Atain; Medellín; On-site; COP 31,482,000 - 37,710,000; Full time

Job summary

ATAIN is a multinational BPM, Technology and Digital Services company operating in Colombia. The role focuses on maintaining an optimal staffing system through live control, adequate planning and historical follow-up.

Key responsibilities include generating and publishing reports, creating templates, coordinating with end-user clients, and designing new MI reporting modules while meeting SLAs and ensuring adherence to staffing controls.

Qualifications

• Proficiency with MS Office and spreadsheet tools.
• Experience in automation of MS-Excel reports.
• Strong verbal and written communication skills.
• Adaptable to rotating shifts and tight deadlines.
• Detail-oriented with a sense of urgency.

Responsibilities

• Generating and publishing reports: Hourly, Daily, Monthly.
• Creating reports and templates as per process.
• Coordinate with end-user clients on a daily basis.
• Design and establish new MI reporting modules.
• Meet SLAs and TAT of MI reporting.
• Ensure interval staffing compliance through real time and trend analysis.
• Control scheduling and Adherence.

Skills

MS Office proficiency

Communication skills

Attention to detail

Pressure tolerance

Numeric/abstract thinking

Tools

MS Excel automation

MS Access

IEX

Job description

ATAIN is a multinational BPM, Technology and Digital Services company operating in Colombia. The role focuses on maintaining an optimal staffing system through live control, adequate planning and historical follow-up.

Key responsibilities include generating and publishing reports, creating templates, coordinating with end-user clients, and designing new MI reporting modules while meeting SLAs and ensuring adherence to staffing controls.