QC & Training Manager — Lead Quality Programs

Grow-Talent.com; Bogotá ciudad; On-site; COP 194,187,000 - 291,281,000; Full time

Benefits offered by this job

Bonus program

Paid training

Health insurance

Career progression

Job summary

Grow-Talent.com partners with a leading B2B provider in the iGaming sector to recruit a Manager of QC and Training for their Bogota offices.

In this full-time role, you will lead the QC and Training departments, set reviews, monitor KPIs, and drive quality improvements while ensuring compliance with industry standards. The ideal candidate holds a business/quality management degree, English at least B2, and experience leading quality and training initiatives.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, Educational Training, or related field (Masters preferred).
• Advanced proficiency in English (at least B2), both written and spoken.
• Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer).
• Extensive experience in quality monitoring, training, and leadership roles.
• Proven ability to manage QC and training departments, preferably in iGaming or similar industries.
• Strong knowledge of quality standards, training methodologies, and industry regulations.
• Proficient in data analysis and reporting tools.
• Exceptional leadership, team management, and cross-functional project experience.
• Strong strategic planning, problem-solving, and continuous improvement skills.
• Resilient and adaptable in managing challenges within QC and training.

Responsibilities

• Lead QC and Training departments, assigning tasks and guiding review processes for continuous improvement
• Ensure activities meet regulatory standards, evaluate program effectiveness, and identify areas for improvement
• Align team activities with KPIs, reduce defects through training and QC monitoring
• Develop and implement quality processes, analyze trends, and drive service improvements
• Manage performance, feedback, and budget for QC and Training staff, ensuring compliance with standards
• Approve reports, present quality/training updates, and address complex cases
• Assist in creating review plans and proactively identify process improvements
• Model culture, collaborate with HR and departments, and ensure compliance with policies
• Oversee recruitment, training, and performance management of QC and Training teams

Skills

Leadership

Data analysis

Cross-functional collaboration

Strategic planning

Problem-solving

Continuous improvement

Education

Bachelor's in Business Administration

Masters preferred

Tools

Data analysis tools

Job description

Grow-Talent.com partners with a leading B2B provider in the iGaming sector to recruit a Manager of QC and Training for their Bogota offices.

In this full-time role, you will lead the QC and Training departments, set reviews, monitor KPIs, and drive quality improvements while ensuring compliance with industry standards. The ideal candidate holds a business/quality management degree, English at least B2, and experience leading quality and training initiatives.