Project Manager - CRM Platforms

Auxis; Bogotá; On-site; COP 90,000,000 - 160,000,000; Full time

Job summary

Auxis is seeking a Project Manager within IT Operations to deliver technology initiatives via the standardized PMO service catalog. You will ensure disciplined demand execution, project delivery, financial oversight, risk management, and governance in collaboration with Product, Architecture, and ITSM teams.

You will manage cross-functional delivery, including GDC resources and vendors, while ensuring alignment to portfolio priorities and stage gates.

Qualifications

• Requires proven enterprise project management and PMO delivery experience.
• Experience managing scope, schedule, budgets, and risks in IT projects.
• Familiarity with PMO and ITSM tooling (ServiceNow PPM, Jira, Azure DevOps).
• Experience with vendors and distributed/GDC delivery teams.
• Strong stakeholder communication and executive reporting skills.

Responsibilities

• Deliver technology initiatives through the standardized PMO service catalog.
• Oversee demand intake, initiation, and governance processes.
• Own end-to-end project delivery across planning to closure.
• Manage budgets, forecasts, burn rates, and resource plans.
• Identify and mitigate risks, issues, and dependencies.
• Produce standardized PMO reporting and support governance forums.
• Coordinate Change Enablement and Release Management activities.

Skills

Enterprise PMO

Scope & Budget mgmt

PMO tooling

Vendor management

Stakeholder reporting

Education

Bachelor's degree in Technology or related

Tools

ServiceNow PPM

Jira

Azure DevOps

Job description

The Project Manager within IT Operations is responsible for delivering technology initiatives through the standardized PMO service catalog, ensuring disciplined demand execution, project delivery, financial oversight, risk management, and governance. The role supports enterprise platforms and partners with Product, Architecture, Platform Owners, ITSM, and business stakeholders to drive predictable delivery outcomes aligned to portfolio priorities.

Responsibilities

• Platform Scope: Salesforce, Dynamics, or equivalent CRM platforms
  • Additional Focus
    • Deliver customer-facing initiatives aligned to product roadmaps
    • Coordinate with Product Owners, UX, and integration teams
    • Support Agile and hybrid delivery models
    • Manage release cadence and adoption-related initiatives
• Demand Intake & Initiation
  • Execute approved demand following PMO intake, prioritization, and funding workflows
  • Validate scope, objectives, dependencies, delivery model, and success criteria
  • Ensure alignment to platform roadmaps and portfolio priorities
• Project & Delivery Management
  • Own end-to-end project delivery across planning, execution, monitoring, and closure
  • Develop and maintain integrated project plans, milestones, and dependency tracking
  • Coordinate cross-functional delivery teams, including GDC resources and vendors
• Financial & Resource Management
  • Manage budgets, forecasts, burn rates, and delivery variance
  • Coordinate resource plans within established capacity and demand constraints
  • Support capitalization, forecasting, and financial governance processes
• Risk, Issue & Dependency Management
  • Proactively identify and manage risks, issues, and cross-initiative dependencies
  • Drive mitigation plans and escape decision points as required
  • Maintain transparent RAID reporting aligned to PMO standards
• Governance, Reporting & Controls
  • Produce standardized PMO reporting (status, milestones, financials, KPIs)
  • Support stage gates, portfolio reviews, and governance forums
  • Ensure adherence to PMO delivery standards and auditability requirements
• Change & Operational Readiness
  • Coordinate with Change Enablement and Release Management
  • Ensure testing, cutover, communications, and readiness activities are planned and executed
  • Support post-deployment stabilization and transition to operations

Skills

• Strong enterprise project management and PMO delivery expertise
• Proven experience managing scope, schedule, budget, and risk
• Familiarity with PMO and ITSM tooling (ServiceNow PPM, Jira, Azure DevOps, or similar)
• Experience working with vendors and distributed / GDC delivery teams
• Strong stakeholder communication and executive-level reporting skills.

Education / Professional Experience/ Qualifications

• Bachelor's degree in Technology, Business, or related discipline (or equivalent experience)
• 5-8 years of project management experience in an enterprise IT environment
• Experience operating within formal PMO governance and delivery models