Program Manager, Colombia

Wonderful Ltd.; Colombia; On-site; COP 187,610,221 - 262,654,309; Full time

Job summary

A technology solutions provider in Colombia is seeking a Technical Program Manager to lead the delivery of AI projects to enterprise customers. The ideal candidate will have 2-5 years of experience, fluency in both English and Spanish, and strong project-management skills. This role involves defining requirements, monitoring AI performance, and working with cross-functional teams to ensure successful product launches.

Qualifications

• 2-5 years of experience as a Technical Program Manager or similar.
• Experience in a consulting firm, investment bank, or startup.
• Comfortable working with change-management processes.

Responsibilities

• Own and lead the delivery of projects to enterprise customers.
• Define requirements and success metrics for POCs.
• Monitor and analyze AI agents' performance.

Skills

Project management

Communication skills

Fluency in English

Fluency in Spanish

API knowledge

Data flow understanding

Education

B.Sc. in Computer Science or related field

Job description

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

Own and lead the delivery of Wonderful to enterprise customers

Scope and define requirements, success metrics and integration plans for complex POCs and onboardings

Lead platform implementation, integrations, and agent refinement to drive successful production launches

Coordinate across Product, Engineering, and Client teams to align on deliverables, timelines & SLAs

Monitor and analyze AI agents performance in production

Identify and develop new AI use-cases with customers to expand impact and adoption rates.

Requirements

2-5 years of experience as a Technical Program Manager; or ~4 years experience in a top-tier consulting firm, investment bank, or fast-growing startup

Fluent in English, written & spoken and in Spanish

Strong project-management and communication skills

Comfortable working with APIs, data flows, and change-management processes

Proactive, hands-on attitude and a passion for AI

B.Sc. in Computer Science (or a related technical field)

Engineering background - a big plus.

Experience in a startup in a Hyper-growth stage - a big Plus