Professional Services Manager

Movate; Bogotá; Presencial; COP 100.440.000 - 167.400.000; Jornada completa

Descripción de la vacante

Movate is seeking a Manager within Professional Services to lead a team of delivery engineers and consultants delivering large-scale security solutions to enterprise customers. You will ensure high-quality delivery, optimize utilization and bill-rate targets, and scale offerings regionally and globally.

You will partner with clients, shape proposals, drive resource planning, and manage the delivery lifecycle while mentoring team members and fostering growth.

Formación

• 8+ years in professional services/consulting, with 3+ years in team leadership delivering security/networking services.
• Strong hands-on background with cloud-delivered security services (firewall, SWG, SSE, etc.).
• Proven track record managing large-scale deployments globally or across regions.

Responsabilidades

• Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
• Ensure consistent and predictable delivery of services.
• Partner with client to align scope, pricing, timeline and resources; input into proposals and managed services as required.
• Drive resource planning, staffing, utilization metrics, revenue forecasting, backlog management.

Conocimientos

Team leadership

Delivery management

Cross-functional collaboration

Business acumen

Communication

Executive presence

Educación

Bachelor's degree

Herramientas

Salesforce

Project management tools

Service delivery platforms

Descripción del empleo

As the Manager within Professional Services, you will lead a team of highly skilled engineers and consultants who deliver large-scale solutions to enterprise customers. Your mission is to ensure high-quality delivery, drive team utilization and bill-rate targets, scale the service offerings globally/regionally, and act as a strategic interface with the clients.

Key Responsibilities

• Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
• Ensure consistent and predictable delivery of services.
• Partner closely with client to align services scope, pricing, timeline and resource commitments; provide input into proposals and offer managed services as required.
• Drive resource planning, staffing, utilization metrics, revenue forecasting, project backlog management, timesheet/expense approval.
• Establish and drive continuous improvement of delivery processes (methodology, templates, tooling, automation) to improve time-to-value, quality, repeatability and scalability of engagements.
• Participate in weekly, monthly and quarterly reviews with customers and internal stakeholders to highlight outcomes, feedback, escalations and future opportunities.
• Act as a trusted advisor with customers, ensuring the delivery team deeply understands customer technical/business needs, builds lasting relationships and helps them achieve security results.
• Manage professional growth, hiring, training, performance and career development of team members.

Required Skills & Experience

• 8 years of experience in professional services/consulting, with at least 3 years in a team leadership role delivering security/networking services.
• Strong hands-on background (or familiarity) with (cloud-delivered firewall, secure web gateway, zero-trust network access, SWG, SSE, etc).
• Proven track record managing large scale deployments globally or across regions (multiple geographies, distributed teams, complex enterprise customers).
• Excellent cross-functional collaboration skills: able to engage with Sales, Product, Support, Customer Success, Partners and Delivery teams.
• Strong business acumen: able to forecast revenue, utilization, margins, drive productivity, deliver customer satisfaction (CSAT/NPS) and service renewal/expansion.
• Excellent communication and executive presence: able to translate technical and business issues, influence stakeholders at all levels, handle escalations.
• Preferably certifications such as CISSP, PMP or vendor-specific certifications (Networks certifications).
• Bachelor's degree in technical discipline (Computer Science, Information Systems, Electrical Engineering) or equivalent professional experience.

Nice-to-Have

• Experience in automation of service delivery or cloud-based deployments (public cloud, multi-cloud).
• Experience building or scaling a Services COE (center of excellence) or automation tools for delivery.
• Experience working in a high growth, fast-paced cybersecurity company from a professional service or consulting standpoint.
• Familiarity with tooling: CRM (Salesforce), service delivery platforms, project/portfolio tools.
• Advanced English.