Product Manager, Order-to-cash

Kaseya Careers; Perímetro Urbano Medellín; On-site; COP 284,765,000 - 442,968,000; Full time

Job summary

Kaseya is hiring a Product Manager for Order to Cash (O2C) to own strategy, roadmap, and execution of end-to-end O2C capabilities including order management, billing, invoicing, payments, and revenue recognition. You will partner with Finance, Billing, and IT to simplify processes, improve the customer experience, and enable scalable growth.

The ideal candidate combines strong product discipline with O2C expertise, and will work across enterprise applications, data, and integrations.

Qualifications

• 5+ years in product management or related discipline, owning O2C products.
• Deep understanding of end-to-end O2C processes including billing and revenue reporting.
• Experience supporting subscription or SaaS revenue models.
• Translating complex processes into product requirements and roadmaps.
• Experience with ERP/CRM platforms and enterprise integrations.
• Strong stakeholder management across Finance, IT, Sales, and Operations.
• Ability to lead cross-functional initiatives and transformations.
• Experience with digital transformation and automation initiatives.
• Excellent analytical and communication skills.

Responsibilities

• Define and execute the O2C product strategy and roadmap across order management, billing, invoicing, payments, collections, revenue recognition, tax, and reporting.
• Own and prioritize the O2C product backlog based on business value and risk.
• Serve as the primary O2C product SME to business and tech stakeholders.
• Translate complex business processes into clear product requirements, user stories, and acceptance criteria.
• Own the product experience across the complete O2C lifecycle from order to financial reporting.
• Partner with Finance, Billing, Revenue Ops, Sales Ops, and Customer Ops to improve end-to-end O2C processes.
• Support O2C across direct sales, ecommerce, partner/channel, and EDI models.
• Define requirements for payment processing, authorization, settlement, tokenization, autopay, refunds, and chargebacks.
• Collaborate with Finance to support revenue recognition, journals, ARR and revenue reporting.
• Support credit and collections capabilities including dunning and disputes.
• Support tax calculation, exemptions, invoicing, and compliance requirements.
• Partner with Engineering and IT to design scalable O2C solutions.
• Manage dependencies and data flows across Salesforce, NetSuite, Snowflake, MuleSoft, and related apps.
• Ensure O2C data is accurate, traceable, and synchronized across systems.
• Establish controls for security, privacy, and data governance.
• Lead initiatives evolving the O2C operating model and tech landscape.
• Migrate legacy NetSuite O2C to Salesforce/Oracle ecosystem with continuity.
• Identify opportunities to standardize processes and reduce manual work.
• Balance existing platforms with long-term transformation priorities.
• Define KPIs to measure automation, data quality, and financial impact.
• Identify opportunities to leverage automation and AI in O2C processes.

Skills

Product management

O2C processes

SaaS / subscription models

Stakeholder management

Cross-functional collaboration

Data analysis

API integrations

ERP/CRM systems

Project management

Tools

Salesforce Revenue Cloud

Oracle ERP/Fusion

NetSuite

RightRev

GetPaid

Gr4vy

GoCardless

OneSource

MuleSoft

Oracle Integration Cloud

Snowflake

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better - a product, a process, a career - you’ll fit right in.

At Kaseya, we don’t just raise the bar. We build it.

Position Summary

The Product Manager, Order to Cash will own the strategy, roadmap, and execution of Kaseya’s end-to-end Order-to-Cash (O2C) product capabilities, including order management, billing, invoicing, payments, cash application, collections, revenue recognition, tax, and reporting.

This role will serve as the product subject matter expert for the O2C lifecycle and partner closely with Finance, Billing, Collections, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT to simplify complex processes, improve the customer experience, strengthen financial controls, and enable scalable growth.

The ideal candidate combines strong product management discipline with deep O2C expertise and is comfortable operating across business processes, enterprise applications, data, and integrations. This individual will translate complex business needs into clear product priorities and scalable solutions while identifying opportunities for automation, process optimization, and technology transformation.

Key Responsibilities

• Define and execute the O2C product strategy and roadmap across order management, billing, invoicing, payments, collections, revenue recognition, tax, and reporting.
• Own and prioritize the O2C product backlog based on business value, customer impact, operational efficiency, financial requirements, risk, and Kaseya’s broader transformation strategy.
• Serve as the primary O2C product subject matter expert and trusted advisor to business and technology stakeholders.
• Translate complex business processes and customer needs into clear product requirements, user stories, acceptance criteria, process flows, and measurable outcomes.
• Own the product experience across the complete O2C lifecycle, from order creation and validation through invoicing, payment, cash application, collections, revenue recognition, and financial reporting.
• Partner with Finance, Billing, Collections, Revenue Operations, Sales Operations, and Customer Operations to improve end-to-end O2C processes and business outcomes.
• Support O2C processes across Kaseya’s direct sales, ecommerce, partner/channel, and EDI business models.
• Support subscription, usage-based, consolidated, and customer-specific billing models, including invoice generation, credit memos, refunds, disputes, adjustments, write-offs, and customer inquiries.
• Define product requirements for payment processing, authorization, settlement, tokenization, autopay, refunds, chargebacks, ACH, wires, lockbox, and cash application.
• Partner with Finance and Accounting to support revenue recognition, contract assets and liabilities, journal posting, ARR reporting, revenue reporting, and financial controls.
• Support credit and collections capabilities, including dunning, payment follow-up, disputes, write-offs, bad debt, and credit management.
• Support tax calculation, exemptions, invoice and credit-memo tax treatment, e-invoicing, auditability, and related compliance requirements.
• Partner with Engineering, Architecture, IT, and technical teams to design and deliver scalable solutions across Kaseya’s O2C technology ecosystem.
• Manage product requirements, dependencies, integrations, and data flows across platforms including Salesforce, Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, Snowflake, MuleSoft, Oracle Integration Cloud, and related applications.
• Ensure critical O2C data, including orders, invoices, payments, customers, tax, receivables, and revenue, remains accurate, traceable, and consistently synchronized across systems.
• Partner with technical teams to establish appropriate controls for security, privacy, auditability, data governance, and regulatory compliance.
• Lead product initiatives supporting the evolution of Kaseya’s O2C operating model and technology landscape.
• Support the migration of legacy NetSuite O2C capabilities into Kaseya’s evolving Salesforce and Oracle ecosystem while maintaining business continuity.
• Identify opportunities to standardize processes, improve cross-functional handoffs, eliminate manual work, and reduce operational risk.
• Balance investment in existing platforms with longer-term transformation and migration priorities, prioritizing initiatives that deliver measurable business value.
• Establish product KPIs and success measures to evaluate operational performance, automation, data quality, customer experience, and financial impact.
• Identify opportunities to leverage automation and AI to improve billing, collections, dispute management, and other O2C processes.

Required Qualifications

• 5+ years of experience in product management, business systems, enterprise applications, or a related discipline, with significant experience owning Order-to-Cash products or capabilities.
• Deep understanding of end-to-end O2C processes, including order management, billing, invoicing, payments, cash application, collections, revenue recognition, and financial reporting.
• Experience supporting subscription-based, SaaS, usage-based, or recurring revenue business models.
• Demonstrated experience translating complex business processes into product requirements, roadmaps, user stories, and scalable technology solutions.
• Experience working with enterprise ERP, CRM, billing, payment, or revenue-management platforms.
• Strong understanding of enterprise integrations, APIs, data flows, and dependencies across business applications.
• Experience leading cross-functional initiatives involving Finance, Accounting, Sales, Operations, Engineering, IT, and other business stakeholders.
• Strong analytical and problem-solving skills, with the ability to understand complex systems and translate them into practical solutions.
• Strong communication and stakeholder-management skills, with the ability to influence decisions across both business and technical teams.
• Experience with digital transformation, systems migration, process optimization, and automation initiatives.
• Ability to operate effectively in a fast-paced, highly cross-functional environment with competing priorities.

Preferred Qualifications

• Experience in a SaaS, MSP, technology, or high-growth environment.
• Experience with Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, MuleSoft, Oracle Integration Cloud, or Snowflake.
• Experience with AI-enabled automation within Finance, Billing, Collections, or O2C processes.
• Experience operating in a global environment with multiple business models, geographies, currencies, tax jurisdictions, and payment methods.
• Experience leading large-scale ERP, CRM, billing, payments, revenue management, or O2C transformation initiatives.
• Experience working within a complex enterprise technology environment with multiple interconnected systems and integrations.
• Experience in a private equity-backed or high-growth organization.

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.