Operations Support Engineer

Vantor; Colombia; Presencial; COP 183.726.000 - 267.182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Descripción de la vacante

Vantor is seeking an Operations Support Engineer to join a mission-focused technical operations team supporting satellite ground systems and 24x7 operational readiness. This role focuses on scheduling backend ground systems and antenna resources, monitoring system health, and coordinating anomaly response.

You will partner with customers, vendors, service owners, and engineering teams to improve system reliability, operator readiness, and mission outcomes, often in a fast-paced environment and

Formación

• U.S. citizenship and ability to obtain a U.S. Government Secret security clearance.
• Bachelor’s degree in engineering or related field; four additional years of relevant experience may substitute for a degree.
• Proven ability to diagnose hardware and software issues in time-sensitive environments.

Responsabilidades

• Schedule and coordinate backend ground systems, antennas, and resources with vendors.
• Provide operational coverage through a rotating schedule that includes day, swing, overnight, weekend shifts.
• Monitor telemetry and operational data to identify anomalies and determine escalation paths.
• Coordinate with vendors, service owners, and engineering teams to resolve hardware/software issues.
• Track investigations, maintenance actions, and risk through resolution.
• Develop and maintain metrics, reports, and dashboards on system availability and performance.
• Develop and improve operational tools and documentation to strengthen reliability and readiness.

Conocimientos

Satellite operations

Customer communication

Team collaboration

Educación

Bachelor's degree in engineering or related field

Herramientas

Linux

Python

Ruby

Java

AWS

Kibana

Elasticsearch

GitHub

Jenkins

Travis CI

Descripción del empleo

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters, where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Vantor is seeking an Operations Support Engineer to join a mission-focused technical operations team supporting satellite ground systems and 24x7 operational readiness. This role is heavily focused on scheduling backend ground systems and antenna resources, monitoring system health, and coordinating anomaly response. You will partner with customers, vendors, service owners, engineering teams, and operations leadership to improve system reliability, operator readiness, and mission outcomes.

Responsibilities

• Schedule and coordinate backend ground systems, antennas, and related resources with external vendors to meet mission contact requirements and operational priorities.
• Provide operational coverage through a rotating schedule that includes day, swing, overnight, weekend, and standard office-hour shifts.
• Monitor system health and analyze telemetry and operational data to identify anomalies, validate equipment performance, and determine appropriate escalation paths.
• Coordinate with vendors, service owners, and engineering teams to investigate and resolve hardware, software, antenna, and system-integration issues.
• Track investigations, maintenance activities, corrective actions, system degradations, upgrades, and operational risks through resolution.
• Develop and maintain metrics, reports, and dashboards covering ground system and antenna availability, contact performance, data capture, and other key operational indicators.
• Develop and improve operational tools, cloud-based capabilities, processes, procedures, and technical documentation that strengthen efficiency, reliability, situational awareness, and operator readiness.

Minimum Qualifications

• U.S. citizenship and willingness and ability to obtain and maintain a U.S. Government Secret security clearance.
• Bachelor’s degree in engineering or a related field; four additional years of relevant experience may be substituted for a degree.
• Demonstrated ability to troubleshoot hardware and software issues and investigate unfamiliar technical problems.
• Ability to collaborate effectively with internal teams, customers, and external vendors in a time-sensitive operational environment.

Preferred Qualifications

• One or more years of experience with satellite operations, satellite ground systems, antennas, or antenna-associated ground equipment.
• Experience scheduling ground systems, antenna resources, mission contacts, or other operationally constrained technical resources.
• Proficiency in Linux-based operating environments and experience with Python, Ruby, Java, or a similar programming or scripting language.
• Experience with AWS cloud architecture or cloud-based operational systems.
• Familiarity with Kibana, Elasticsearch, GitHub, or CI/CD platforms such as Jenkins, Travis CI, or Team Foundation Server.
• Strong customer communication and technical writing skills.

Pay Transparency

To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate’s experience, expertise, and alignment with the role.

The base pay for this position within Colorado is: $59,000.00 - $78,000.00 - $85,800.00 annually.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor’s Career page at the top of each job posting.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.