Operations Project Analyst

Citibank (Switzerland) AG; Bogotá ciudad; Hybrid; COP 42,000,000 - 70,000,000; Full time

Job summary

Citibank (Switzerland) AG in Bogotá is seeking an Operations Project Analyst to coordinate operational readiness activities across Global, Regional, and Local Operations teams and support critical program deliverables. The role requires 2-5 years of relevant experience, proven process improvement capability, and strong analytical and bilingual (English/Spanish) communication skills.

A Bachelor’s degree or equivalent experience is required for this hybrid position.

Qualifications

• 2-5 years relevant experience.
• Proven experience in creating and implementing processes that improve performance.
• Proven experience in delivering operational readiness (GAP Analysis, UAT oversight, Dress Rehearsals, PVT).
• Excellent analytical, problem-solving, and bilingual communication skills in English and Spanish.

Responsibilities

• Collect, measure and analyze project management data.
• Identify, track and close project issues.
• Coordinate operational readiness activities across Global, Regional, and Local Operations teams.
• Develop and define the Target Operating Model to align workflows with new program capabilities.
• Support QA and UAT by designing test cases, overseeing execution, and reviewing evidence.
• Execute Dress Rehearsals and Production Verification Testing (PVT) for go-live readiness.
• Forecast project costs, track actual costs and revise forecasts as needed.
• Create the project quality management plan with defined standards and metrics.
• Identify project risks, perform analysis, and implement responses as needed.

Skills

Analytical thinking

Project coordination

Bilingual EN/ES

Problem solving

Education

Bachelor's degree or above

Job description

## Operations Project AnalystApply: Hybrid: Bogota Colombia: Full time: Posted Today: End Date: October 15, 2026 (7 days left to apply): 26987553The Project Analyst 3 is a developing professional role for Operational Readiness responsible for coordinating operational activities and supporting the critical Operations deliverables . Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities:*** Collect, measure and analyze project management data. Identify, track and close project issues.* Coordinate operational readiness activities across Global, Regional, and Local Operations teams to support key program deliverables.* Develop and define the Target Operating Model to align operational workflows with new program capabilities and ensure operational readiness.* Support Quality Assurance (QA) and User Acceptance Testing (UAT) by designing test cases, overseeing execution, reviewing evidence, and assessing testing results.* Execute Dress Rehearsals and Production Verification Testing (PVT) to ensure system and operational stability prior to go-live* Ensure creation of project scope plan and creation of project schedule.* Forecast project costs, track actual project costs, identify variances, and revise forecasted project costs as needed.* Create the project quality management plan, identify quality standards and metrics to measure achievement of these standards.* Identify project risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.* Has the ability to operate with a limited level of direct supervision.* Can exercise independence of judgement and autonomy.* Acts as SME to senior stakeholders and /or other team members.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 2-5 years relevant experience* Proven experience in creating and implementing processes that result in improved business performance* Proven experience in driving operational readiness deliverables (GAP Analysis, UAT oversight, Dress Rehearsals, PVT).* Excellent analytical, problem-solving, and communication skills (verbal and written) in English and Spanish.**Education:*** Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.