Operations Growth Leader — Scale, Lead & Optimize BPO

Lean Solutions Group; Perímetro Urbano Barranquilla; Presencial; COP 249.120.000 - 373.680.000; Jornada completa

Descripción de la vacante

Lean Solutions Group in Barranquilla, Colombia, is seeking an experienced Director of Operations to lead a growing BPO operation. You will build and scale the operation, develop leaders, strengthen client relationships, and drive financial and operational performance.

You will oversee senior managers, KPIs, WFM, forecasting, budgets, and growth, and lead strategic initiatives to improve processes and profitability.

Formación

• Advanced English required.
• Strong client management and presentation skills expected.
• Strategic mindset with strong execution capability.
• Lean / Six Sigma experience (Yellow Belt or higher) or equivalent process discipline.
• Financial and revenue acumen necessary.
• Experience with WFM, forecasting, and operational planning.
• Senior Operations Manager or Director-level experience or equivalent.

Responsabilidades

• Lead Operations and Senior Operations Managers.
• Serve as escalation point and strategic partner for clients.
• Drive KPIs, Quality, WFM, forecasting, and continuous improvement.
• Oversee budgets, revenue, costs, profitability, and growth projections.
• Lead strategic initiatives and process improvement.
• Build the leadership structure needed to support account growth.
• Lead QBRs and support high-level client interactions and visits.

Conocimientos

Advanced English

Client management

Presentation skills

Strategic execution

Descripción del empleo

Lean Solutions Group in Barranquilla, Colombia, is seeking an experienced Director of Operations to lead a growing BPO operation. You will build and scale the operation, develop leaders, strengthen client relationships, and drive financial and operational performance.

You will oversee senior managers, KPIs, WFM, forecasting, budgets, and growth, and lead strategic initiatives to improve processes and profitability.