Operations Coordinator

Undergrads; Colombia; A distancia; COP 77.468.000 - 129.114.000; A tiempo parcial

Descripción de la vacante

A fast-growing startup in Colombia is seeking a logistics coordinator to manage the scheduling and fulfillment of moving services. This role involves coordinating moves, managing customer communication, and ensuring every shift is filled. Ideal candidates will have experience in logistics, strong English communication skills, and be detail-oriented. Competitive hourly compensation is offered, with paid training details discussed during the interview process.

Formación

• Experience with fulfillment, booking, logistics, or coordination.
• Near-native English fluency required.
• Detail-oriented and organized.
• Comfortable with CRM, Google Workspace, Slack, and learning new tools quickly
• Calm under pressure and able to work remotely with overlap in Eastern Time

Responsabilidades

• Coordinate moves end-to-end from booking to completion.
• Manage mover schedules and handle customer communication.
• Align bookings with mover availability.
• Partner with Sales to align bookings with real-time mover availability
• Handle customer comms, cancellations, reschedules, and day-of escalations

Conocimientos

Fulfillment experience

Logistics coordination

Near-native English fluency

Organizational skills

CRM proficiency

Slack

Remote work overlap with ET

Herramientas

Google Workspace

Slack

Descripción del empleo

Undergrads is a profitable, fast-growing startup revolutionizing the moving industry. Our tech- driven marketplace connects college students with labor-only moving and event labor shifts. Rated #7 and #13 on the Fast50 list with 30,000+ moves completed, we’re scaling nationally.

The Role

Be the engine behind every move we complete. You’ll own the full coordination lifecycle— getting movers to accept jobs, managing schedules, communicating with customers, handling cancellations and escalations, and making sure nothing falls through the cracks.

What You’ll Do

• Coordinate moves end-to‑end: from booking confirmation through completion
• Get movers to accept jobs, confirm availability, and fill every shift
• Track mover schedules, forecast coverage needs, and flag gaps early
• Partner with Sales to align bookings with real‑time mover availability
• Handle customer comms, cancellations, reschedules, and day‑of escalations

What We’re Looking For

• Experience with fulfillment, booking, logistics, or coordination—ideally with the U.S.-based business
• Near‑native English fluency with strong written and spoken communication
• Organized and detail‑obsessed—you don’t drop balls
• Comfortable with CRM, Google Workspace, Slack, and learning new tools quickly
• Calm under pressure and able to work remotely with overlap in Eastern Time

Compensation

• Competitive hourly rate (USD). Paid training. Details discussed during the interview process.