Operational Account Manager

Coinspaid Enterprise; Colombia; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Fully remote work

Async-friendly environment

Budget for courses & development

Medical insurance or reimbursement

Job summary

CryptoProcessing by Coinspaid is seeking an experienced Operational Account Manager to join a high-performing team. The role focuses on managing B2B crypto/fintech client relationships, driving growth, and maintaining “always-available” service. You will collaborate with multiple teams to optimize contracts and client outcomes.

The role is fully remote with international travel to industry events as needed, offering professional development and a flexible, async-friendly environment.

Qualifications

• Requires 2+ years in Fintech, Crypto or similar crypto/B2B account management.
• Service-first mindset with ability to work independently and remotely.
• Strong listening, empathy and problem-solving to drive commercial results.
• Experience in fast-paced startup environments and structured time management.

Responsibilities

• Assist clients with day-to-day account questions.
• Meet or exceed revenue targets through outstanding service and growth opportunities.
• Negotiate and manage contractual terms with clients.
• Forecast, monitor and report on client targets.

Skills

Client relationship management

English proficiency

Russian proficiency

Negotiation

Tools

Salesforce

Jira

Confluence

Intercom

Tableau

Job description

CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.

Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.

We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset

Responsibilities

• Assist assigned clients with day-to-day routine questions related to their account.
• Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset
• Maintain, optimize, and negotiate contractual agreements and terms
• Forecasting, monitoring, achieving, and reporting on client-based targets
• Create and nourish strong relationships internally with other teams and stakeholders
• Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships
• Promote and share the product’s benefits and value
• Keep records updated in CRM, Email, Confluence, and other internal software
• Occasional travel to industry expos, and conferences and attending relevant networking events
• Other duties as required from time to time by the company

Requirements

• Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting
• Is service-first driven, self-motivated, and can work independently
• Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
• Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
• Works and manages time in a highly structured and efficient manner
• Has strong negotiation skills and always looks for mutually beneficial solutions
• Is passionate about crypto and the latest payment solutions available on the market
• Has high energy, a positive attitude, and believes teamwork is crucial to success
• Has outstanding problem-solving skills
• Has strong organization skills, reporting skills, and attention to detail
• Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau
• Proficiency in English and Russian, written and verbal

Why join CryptoProcessing by Coinspaid

You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.

At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.

We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.

Flexible Benefits

• Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.

Work & Flexibility

• Fully remote work from almost anywhere
• Optional offices and relocation support
• Flexible, async-friendly environment

Growth & Learning

• Budget for courses, certifications, and professional development
• Language learning support
• Cross-team learning and knowledge sharing

Wellbeing & Support

• Medical insurance or reimbursement depending on location
• Access to mental health support
• Financial support for important life events

Extras

• Merch shop with rewards system
• Team offsites and company events