Multi-Channel Youth & Family CX Specialist

seamlessassist; Bogotá ciudad; Presencial; COP 36.000.000 - 48.000.000; Jornada completa

Descripción de la vacante

seamlessassist is seeking a Customer Service Representative to be the calm, organized presence for parents, answering inquiries across email, text, and social media, and ensuring nothing falls through the cracks.

You'll own the inbound queue, triage messages, provide warm, timely responses, and collaborate with the founder to keep operations running smoothly while maintaining thoughtful, consistent communication with families.

Formación

• Prior experience in a customer service or client-facing role.
• Strong written English — clear and warm in every channel; assessed at screening.
• AI-fluent — actively uses AI tools to draft responses faster and stay organized across channels; confirm tools at screening.
• Ability to work Eastern Time business hours with strong overlap.

Responsabilidades

• Own the inbound message queue across email, SMS, and social channels.
• Monitor and triage messages throughout the day; respond promptly to routine questions.
• Flag urgent or sensitive issues to the founder with context.
• Take ownership of customer service issues from first message to resolution.
• Follow up proactively to avoid conversations going quiet.
• Keep records of questions, promises, and resolutions; track open conversations.

Conocimientos

Customer service

Client-facing

Written English

ET hours overlap

AI fluency

Herramientas

AI tools

Descripción del empleo

seamlessassist is seeking a Customer Service Representative to be the calm, organized presence for parents, answering inquiries across email, text, and social media, and ensuring nothing falls through the cracks.

You'll own the inbound queue, triage messages, provide warm, timely responses, and collaborate with the founder to keep operations running smoothly while maintaining thoughtful, consistent communication with families.