Microsoft Dynamics 365 Sales Solution Lead 1807

Softgic; Bogotá; Presencial; COP 120.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

Softgic seeks an experienced Microsoft Dynamics 365 Sales Solutions Leader to drive business development, solution consulting, and enterprise CRM transformations. You will guide pre-sales through implementation, acting as a trusted advisor on digital sales and customer engagement programs using Dynamics 365.

The role requires deep expertise in Dynamics 365 Sales, strong leadership, and ability to manage complex global deployments across regions and time zones.

Formación

• 8+ years in CRM consulting or digital transformation projects.
• 5+ years hands-on Dynamics 365 Sales projects and enterprise deployments.
• Strong business process analysis, requirements gathering, and stakeholder management.
• Experience leading enterprise CRM implementations in SI or software provider settings.
• Excellent communication with executives and cross-functional teams.

Responsabilidades

• Lead business consulting, requirements definition, and transformation roadmaps.
• Drive pre-sales, solution scoping, and implementation strategy for enterprise customers.
• Coordinate multi-disciplinary teams across regions and time zones.
• Oversee deployment, testing, adoption, and governance of Dynamics 365 Sales.
• Engage C-level stakeholders and ensure high customer satisfaction.

Conocimientos

CRM consulting

Sales processes

Stakeholder management

Requirements definition

Project leadership

Solution architecture

Herramientas

Microsoft Dynamics 365 Sales

Power Platform

Azure ecosystem

Teams/Office 365 integration

Descripción del empleo

Position Summary

We are seeking an experienced Microsoft Dynamics 365 Sales Solutions Leader to spearhead business development, solution consulting, and enterprise-level CRM transformation initiatives.

This role will drive customer success from pre-sales through implementation and serve as a trusted advisor to customers pursuing digital sales and customer engagement transformation using Microsoft Dynamics 365. The ideal candidate combines strong business consulting skills, enterprise CRM implementation experience, project leadership capabilities, and deep expertise in Microsoft Dynamics 365 Sales.

Business Consulting & Requirements Definition

• Understand customer sales, marketing, and customer engagement processes and identify transformation opportunities.
• Lead requirements gathering sessions and translate business needs into Dynamics 365 Sales solutions.
• Facilitate workshops with business stakeholders, end users, and executive sponsors.
• Define solution scope, roadmap, and implementation strategy for enterprise customers.

Project Leadership

• Lead Dynamics 365 Sales implementation projects.
• Coordinate business consultants, functional consultants, solution architects, developers, and customer stakeholders.
• Manage project scope, schedule, budget, risks, and customer expectations.
• Ensure successful project delivery while maintaining high customer satisfaction.

Solution Delivery & Support Governance

• Oversee Dynamics 365 Sales deployment, integration, testing, and adoption activities.
• Establish support and operational governance models.
• Coordinate global teams across multiple regions and time zones.
• Serve as an escalation point for critical customer issues and delivery challenges.

Required Qualifications

Experience

• 8+ years of experience in CRM consulting, enterprise application implementation, or digital transformation programs.
• 5+ years of hands-on experience with Microsoft Dynamics 365 Sales projects.
• Proven experience leading enterprise CRM implementation projects.
• Strong background in business process analysis, requirements definition, and stakeholder management.
• Experience in consulting firms, system integrators, or enterprise software providers preferred.

Microsoft Dynamics 365 Expertise

• Deep understanding of Microsoft Dynamics 365 Sales capabilities and implementation methodologies.
• Experience with: Lead-to-Opportunity Management, Account & Contact Management, Sales Pipeline Management, Forecasting & Reporting, Customer Engagement Processes, Power Platform (Power Apps, Power Automate)
• Experience integrating Dynamics 365 with Microsoft 365, Teams, Power BI, and ERP systems.
• Familiarity with Microsoft Azure ecosystem and Copilot for Dynamics 365 is highly desirable.

Leadership & Communication

• Strong consulting and executive presentation skills.
• Ability to engage with C-level stakeholders and business leaders.
• Demonstrated project leadership and customer-facing experience.
• Strong negotiation, problem-solving, and team leadership capabilities.

Language & Availability

• Professional-level English communication skills.
• Ability to work effectively across multiple time zones.

Preferred Qualifications

• Microsoft Dynamics 365 certifications.
• Microsoft Power Platform certifications.
• PMP, Agile, or Scrum certifications.
• Experience managing global CRM transformation programs.
• Knowledge of manufacturing, distribution, logistics, or professional services industries preferred (not required).

Critical Capability Gaps This Role Will Fill

• Deep Microsoft Dynamics 365 Sales implementation expertise
• Enterprise CRM solution architecture and requirements definition
• Dynamics 365 delivery leadership and best practices
• Microsoft ecosystem expertise (Power Platform, Azure, Copilot)
• Global support and operational governance for Dynamics 365 environment