Marketplace Account Manager

INGEPSY; Girardot; Híbrido; COP 48.000.000 - 75.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

19 paid time off days

Dynamic team environment

Career growth opportunities

Descripción de la vacante

SellCord is seeking a Marketplace Account Manager to oversee day-to-day marketplace operations, ensuring product setup, catalog accuracy, and data integrity across platforms and integrations.

You will troubleshoot synchronization issues, map product data using UPCs/GTINs, and work with OMS and partner portals to drive smooth onboarding and launches for new brands.

Formación

• 2–4+ years of hands-on experience in marketplace operations, e-commerce operations, or a similar role.
• Strong experience with product setup, catalog management, variations, attributes, and marketplace compliance.
• Experience working with marketplace platforms, partner portals, OMS, or integration platforms.
• Strong understanding of product feeds, UPCs, GTINs, and product mapping.

Responsabilidades

• Own the day-to-day marketplace operations for assigned accounts.
• Manage product setup, item creation, variations, attributes, and marketplace compliance.
• Maintain and optimize product content across large catalogs, ensuring listings meet requirements.
• Manage product feeds and product mapping using UPCs, GTINs, and other product identifiers.
• Monitor and troubleshoot product, inventory, order, and data synchronization issues across marketplace and integration platforms.
• Work with OMS, partner portals, and other integration tools to identify and resolve operational issues.
• Manage bulk product updates and catalog maintenance using Excel and marketplace templates.
• Review and resolve marketplace errors, rejected items, and data-quality issues.
• Support review syndication and UGC processes.
• Identify recurring marketplace issues and investigate their root causes to develop long-term solutions.
• Maintain clear documentation of marketplace processes, workflows, and recurring issues.
• Communicate roadblocks and account issues proactively to internal teams.
• Ensure critical marketplace issues are addressed quickly and accurately.
• Support the onboarding and successful launch of new brands.

Conocimientos

Marketplace operations

Product setup

Catalog management

Excel/Google Sheets

Attention to detail

English communication

Problem solving

Ownership

Herramientas

OMS

Integration platforms

Excel

UPC/GTIN mapping

Descripción del empleo

Position: Marketplace Account Manager
Type: (40 hrs/week)
Location: Bogota (Hybrid)
Compensation: Based on experience

Who We Are

SellCord is a leading agency specializing in launching and scaling brands exclusively on Walmart Marketplace. As Walmart-approved partners, we help businesses grow by optimizing their presence on the platform and driving long-term, sustainable success.

About the Role

As a Marketplace Account Manager at SellCord, you'll be responsible for managing the operational side, ensuring products are accurately set up, listings meet marketplace requirements, and integrations are working correctly.

You’ll work closely with internal teams and marketplace systems to troubleshoot product, inventory, order, and data synchronization issues. This is a hands‑on role that requires strong marketplace operations experience, attention to detail, technical problem‑solving skills, and a high level of ownership.

Roles and Responsibilities

• Own the day-to-day marketplace operations for assigned accounts.
• Manage product setup, item creation, variations, attributes, and marketplace compliance.
• Maintain and optimize product content across large catalogs, ensuring listings meet requirements.
• Manage product feeds and product mapping using UPCs, GTINs, and other product identifiers.
• Monitor and troubleshoot product, inventory, order, and data synchronization issues across marketplace and integration platforms.
• Work with Order Management Systems (OMS), partner portals, and other integration tools to identify and resolve operational issues.
• Manage bulk product updates and catalog maintenance using Excel and marketplace templates.
• Review and resolve marketplace errors, rejected items, and data-quality issues.
• Support review syndication and User Generated Content (UGC) processes.
• Identify recurring marketplace issues and investigate their root causes to develop long-term solutions.
• Maintain clear documentation of marketplace processes, workflows, and recurring issues.
• Communicate roadblocks and account issues proactively to internal teams.
• Ensure critical marketplace issues are addressed quickly and accurately.
• Support the onboarding and successful launch of new brands.

Skills and Qualifications

• 2–4+ years of hands-on experience in marketplace operations, e-commerce operations, or a similar role.
• Strong experience with product setup, catalog management, variations, attributes, and marketplace compliance.
• Experience working with marketplace platforms, partner portals, Order Management Systems (OMS), or integration platforms.
• Strong understanding of product feeds, UPCs, GTINs, and product mapping.
• Experience managing large product catalogs, ideally 200+ SKUs.
• Strong Excel or Google Sheets skills, including lookups, bulk file manipulation, filtering, and error analysis.
• Experience troubleshooting product, inventory, order, and data synchronization issues.
• Strong attention to detail and ability to identify and resolve data discrepancies.
• Strong problem-solving skills with the ability to identify root causes rather than relying on temporary fixes.
• Highly organized and able to manage multiple accounts, priorities, and deadlines.
• Strong sense of ownership and ability to work independently.
• Strong written and verbal communication skills in English.

Why It's Awesome to Join SellCord

• Be part of a dynamic and supportive team in a fast-growing company.
• Work with a growing portfolio of brands and gain exposure to complex marketplace operations.
• Collaborate with cross-functional teams across Operations, Account Management, and Leadership.
• Enjoy opportunities for professional development and career growth.
• Competitive compensation based on experience with 19 paid time off days.
• Work in a fast-paced environment where ownership, problem-solving, and initiative are highly valued.