Manager, Payroll Operations - Colombia and Brazil

Remote; Colombie; À distance; COP 286 451 000 - 413 762 000; Plein temps

Avantages offerts par ce poste

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Budget for co-working spaces, learning

Wellness budget

Mental health support

Stock options

Home office budget & IT equipment

Résumé du poste

Remote is seeking a Payroll Operations Leader to own end-to-end payroll delivery for country groups across LATAM and beyond. You will coach a team of payroll specialists, lead investigations, and ensure compliance and documentation are upheld.

The role collaborates with People Ops, Finance, Legal, Product, and Service Operations in a remote-first environment. You will drive continuous improvement, manage vendor relationships, and support global implementations, while maintaining strong written

Qualifications

• Experience owning payroll outcomes for a team in regional or multi-country environments.
• Demonstrated people leadership including coaching and performance input.
• Comfortable leading investigations and driving operational resolution.
• Able to apply policies and controls consistently.
• Experience recommending hiring profiles and team changes.

Responsabilités

• Own payroll outcomes for your team with accountability for accuracy and compliance.
• Provide coaching and day-to-day leadership to payroll specialists.
• Lead investigations into payroll issues and drive timely resolutions.
• Contribute to performance ratings and actions as required.
• Foster a safe, high-accountability team environment.
• Own end-to-end payroll delivery for multiple countries with regulatory compliance.
• Sustain knowledge of country-specific payroll requirements within scope.
• Ensure payroll processes are followed, documented, and auditable.
• Manage relationships with external payroll vendors relevant to your portfolio.
• Support global payroll implementations and country launches.
• Identify risks early and partner with teams to mitigate them.
• Own post-launch payroll outcomes for stability.
• Identify operational risks and drive continuous improvement.
• Support rollout of new tools, automation, and standardized workflows.
• Track KPIs, service levels, and quality metrics.
• Provide operational support for Zendesk-based service workload.
• Collaborate with People Ops, Finance, Legal, Product, and Service Ops to ensure delivery.
• Translate payroll complexity into clear guidance for stakeholders.

Connaissances

Payroll ownership

People leadership

Investigation leadership

Policy clarity

Hiring recommendations

Operational judgment

Async communication

Remote team experience

English fluency

Outils

Zendesk

Description du poste

About Remote

Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.

About Remote

Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.

Job Description

Key responsibilities

Team Leadership & Performance

• Own payroll outcomes for your team, holding accountability for accuracy, timeliness, and compliance within your scope.
• Provide coaching, feedback, and day-to-day leadership to your assigned team of payroll specialists
• Lead operational investigations into payroll issues and drive resolution within defined authority.
• Provide input into performance ratings and recommend performance actions when required.
• Foster a psychologically safe, high-accountability team environment.

Payroll Operations Ownership

• Own end-to-end payroll delivery for a defined group of countries, ensuring regulatory compliance and operational consistency.
• Sustain operational working knowledge of country-specific payroll requirements within your scope.
• Ensure payroll processes are followed, documented, and auditable.
• Manage relationships with external payroll vendors relevant to your portfolio.

Global Payroll Implementations

• Actively support critical global payroll implementation initiatives, including new country launches, vendor transitions, or in-housing efforts.
• Contribute market- and country-specific payroll expertise to ensure implementations are operationally sound and sustainable.
• Identify execution risks early and partner with implementation and cross-functional teams to mitigate them.
• Own payroll outcomes for your scope post-launch, ensuring stability after go-live.

Operational Excellence & Improvement

• Identify operational risks, recurring issues, and process gaps within your payroll scope.
• Drive continuous improvement initiatives that increase efficiency, reduce errors, and improve team capacity.
• Support the rollout of new tools, automation, and standardized workflows.
• Track and contribute to KPIs, service levels, and quality metrics.
• Manage operational support for service arm of the business - including team performance and engagement in Zendesk

Cross-Functional Collaboration

• Partner with People Operations, Finance, Legal, Product, and Service Operations to support effective payroll delivery.
• Translate payroll complexity into clear, actionable guidance for stakeholders.
• Communicate proactively on risks, delays, or changes that may impact payroll outcomes.

What you bring

• Proven experience owning payroll outcomes for a team in regional or multi-country environments.
• Demonstrated people leadership capability, including coaching, feedback, and performance input.
• Comfortable leading investigations and driving operational resolution.
• Able to clarify and consistently apply policies and controls.
• Experience recommending hiring profiles, team changes, and performance actions.
• Strong operational judgment with the ability to balance speed, accuracy, and customer impact.
• Clear, structured written and verbal communicator, particularly effective in async environments.
• Experience working in remote-first or globally distributed teams is a strong advantage.
• Fluent in English; additional languages are a plus.

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Practicals

• Reports to: Senior Manager, or Manager, Payroll Operations
• Team: Payroll Operations
• Location: LATAM
• Start date: As soon as possible

Application process

• 1. Async profile review
• 2. Interview with Recruiter
• 3. Interview with Hiring Manager
• 4. Interview with Senior Director, Payroll Operations
• 5. Bar Raiser Interview
• 6. Prior employment verification
• 7. Async offer

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.