Manager, Order to Cash

EmpireOne BPO Solutions, Inc.; Colombia; A distancia; COP 223.449.000 - 351.135.000; Jornada completa

Descripción de la vacante

EmpireOne BPO Solutions, Inc. is seeking an experienced accounts receivable professional to own the end-to-end order-to-cash desk.

You will manage credit checks, contract setup, invoicing, payments and collections, while driving automation and AI-enabled workflows across Sage Intacct and Salesforce. You will collaborate with the Global Controller and Sales teams, ensuring accurate revenue recognition under ASC 606, month-end close, and audit support.

Formación

• 4–6 years hands-on experience in accounts receivable, billing, collections and revenue accounting.
• Understanding of ASC 606 revenue recognition.
• Experience with month-end close and balance sheet reconciliations.
• Sage Intacct experience strongly preferred (contracts and AR).
• Working knowledge of Salesforce and how CRM data flows into billing.
• Strong Excel or Google Sheets skills.
• Actively uses AI tools and automation to reduce manual work.
• Bachelor's degree in accounting, finance or a related field preferred.

Responsabilidades

• Own the order-to-cash cycle end-to-end from credit approval to month-end reconciliations.
• Run credit checks on advertisers/agencies, set terms and approve opportunities in Salesforce.
• Set up contracts in Sage Intacct and keep them updated as deals change.
• Review billing details before revenue recognition and synchronize contracts.
• Generate and issue invoices and manage automated delivery to customers.
• Post and apply customer payments; manage collections to resolution.
• Lead weekly collections meetings with Sales Management and support account managers.
• Close direct-sold, agency-sold and programmatic revenue monthly; tie-out revenue.
• Prepare reconciliations for AR, unbilled revenue, deferred revenue and other receivables.
• Support annual AR/revenue audit and maintain SOPs; document processes.
• Leverage AI tools daily to speed up research, reconciliations, and reporting.

Conocimientos

Accounts receivable

Billing

Collections

Revenue accounting

AI tools usage

Educación

Bachelor's degree in accounting, finance or related field

Herramientas

Sage Intacct

Salesforce

Excel

Google Sheets

Claude

ChatGPT

Descripción del empleo

The company runs a network of digital displays on taxis across major US cities, selling out-of-home advertising directly to brands and agencies and through programmatic partners. The finance team is small, hands-on and global.

The role

You will own the order to cash desk end to end, from credit approval and contract setup through invoicing, cash, collections, revenue and month-end reconciliations. Just as importantly, you will help rebuild the desk around AI. The company is actively automating manual work with AI tools and integrations, and wants someone who is excited to design, test and run those new workflows, not just process transactions.

What you will do

• Credit and customer onboarding

Run credit checks on new advertisers and agencies (Experian), recommend payment terms and approve opportunities in Salesforce.

Complete customer vendor setup requests: W-9s, supplier forms, AP portals and Bill.com network enrollment.

• Contracts (Salesforce to Sage Intacct)

Review closed-won deals from a billing perspective (flight dates, products, amounts, agency requirements) before syncing.

Sync and set up contracts in Sage Intacct, set up new items, and keep contracts up to date when deals change.

Handle contract holds, resyncs and barter or trade deals.

• Billing and invoicing

Generate and issue invoices in Sage Intacct, including first invoices, prepayment invoices and prebills.

Manage automated invoice delivery and make sure invoices reach the right customer contacts.

Run partner billing processes and handle voids, reissues and corrections.

• Cash receipts

Retrieve lockbox and bank receipts (Citi, SVB), and post and apply customer payments daily.

Process and approve card payments (Authorize.net) and send payment links, while steering customers to ACH or wire.

Prepare the weekly deposit summary and clear unapplied cash.

• Collections and customer support

Answer customer questions on invoices, payments and balances, and run day-to-day collections through to resolution.

Own automated customer statements and weekly seller aging reports, plus dunning and manual follow ups.

Lead collection meetings with Sales Management and support sellers and account managers on billing.

Manage distressed accounts.

• Revenue

Close direct-sold, agency-sold and programmatic revenue each month, including partner revenue share adjustments.

Post revenue in Sage Intacct and tie out revenue between Salesforce and Sage Intacct.

Prepare monthly revenue share schedules for partners and coordinate with them.

• Month-end close, audit and compliance

Prepare monthly reconciliations: Accounts Receivable, Unbilled Revenue, Deferred Revenue, Undeposited Funds and Other Receivables.

Support the annual financial audit for AR and revenue.

• AI and automation

Use AI tools (for example Claude) every day to speed up research, reconciliations, customer communication and reporting.

Work with the Controller to automate the most manual parts of the desk, such as the programmatic import into Sage Intacct, the revenue tie-out and collections follow-up.

Help build and maintain an AI-powered AR dashboard and keep process documentation (SOPs) current as workflows change.

Spot new automation opportunities and measure the time saved.

What you will bring

• 4 to 6 years of hands-on experience in accounts receivable, billing, collections and revenue accounting.
• Understanding of ASC 606 revenue recognition.
• Experience with month-end close and balance sheet reconciliations.
• Sage Intacct experience strongly preferred (especially Contracts and AR).
• Working knowledge of Salesforce and of how CRM data flows into billing.
• Strong Excel or Google Sheets skills.
• Actively uses AI tools and automation (for example Claude, ChatGPT or workflow tools) to reduce manual work.
• Clear, professional written communication and a persistent but friendly collections style.
• Confidence working independently with sellers and account managers internally, and with agencies and direct advertisers externally.
• Comfortable working independently in a remote, multi-time-zone team.
• Bachelor's degree in accounting, finance or a related field preferred.

Nice to have

Experience in media, advertising or agency billing, including programmatic.

How they work

• Eastern Time business hours with a reliable morning start, around 8:00 AM ET.
• Works closely with the Global Controller and the accounting team, and with Sales and Business and Revenue Operations.