Manager, Brand Performance Support CALA

Hilton; Colombia; Remote; COP 150,000,000 - 210,000,000; Full time

Job summary

Hilton, Bogota-based remote role, seeks an experienced Manager of Brand Performance Support to analyze, implement, and provide resources for hotel leaders across CALA. You will deliver actionable insights and support to improve commercial results, Honors, guest experience, and QA.

Reporting to the Senior Director BPS CALA, you will partner with leadership across 300+ hotels, travel 40–50%, and oversee strategic brand initiatives that differentiate properties and elevate performance.

Qualifications

• Eight years of hospitality experience with operations and commercial strategy.
• Fluent in English and Spanish.
• Willing to travel up to 40-50%.
• Experience with multi-property portfolios and cross-functional teams.

Responsibilities

• Develop strategic plans to meet brand and business objectives via market visits, reviews, and virtual consultations.
• Partner with hotel leadership to optimize revenue, market share, and guest satisfaction.
• Analyze performance data and market trends to identify opportunities and drive results.
• Deliver training to enhance service culture, loyalty program execution, and staff engagement.
• Promote a consistent Honors experience for guests and team members.

Skills

Fluent English

Fluent Spanish

Leadership experience

Communication

Education

Bachelor's degree

Tools

Salesforce

GDS

MicroStrategy

PMS

Job description

Exceptional Hospitality Starts with You

The location for this position virtual/remote in Bogota, Colombia

This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across the CALA region (Caribbean and Latin America) with over 300 hotels in the portfolio. As Manager of BPS, you will partner with the broader organization to help analyze, create, implement, and provide resources to support our hotel leaders. Reporting to the Senior Director BPS CALA, you will focus on assisting hotels in overall performance across all Brand Performance metrics, including but not limited to commercial, Honors, guest experience and Quality Assurance.

What you'll do during a typical day:

• Develop and execute strategic plans to meet brand and business objectives through regular market visits, performance reviews, and virtual consultations.
• Partner with hotel leadership to optimize revenue, market share, and guest satisfaction.
• Analyze performance data and market trends to identify opportunities and drive results.
• Deliver training and support to enhance service culture, loyalty program execution, and team member engagement.
• Promote a consistent and elevated Honors experience for guests and team members.

How you'll collaborate with others:

• Act as a key liaison between corporate teams and hotel operations, ensuring alignment on standards, initiatives, and regional goals.
• Communicate effectively with internal and external stakeholders to influence decision-making and drive accountability.

Projects you'll take ownership of:

• Lead the implementation of brand initiatives, ensuring consistency and differentiation across all properties.

What It Takes to Make the Stay

You have these minimum qualifications:

• Eight (8) years of experience in the hospitality industry, with a strong background in both operations and commercial strategy.
• Proficiency in tools such as Salesforce, GDS, MicroStrategy, PMS, and other hospitality systems.
• Fluent in English and Spanish.
• Willing to travel up to 40-50%.

It would be useful if you have:

• Bachelor's degree
• Three (3) years of leadership experience on property or in a corporate role.
• Experience managing multi-property portfolios and cross-functional teams.