Linguistic Services Manager Jr

RWS; Colombia; On-site; COP 12,000,000 - 18,000,000; Full time

Job summary

RWS is seeking a Jr Linguistic Services Manager to support an IT client by delivering linguistic services and applying language quality processes. You will collaborate with teams globally to ensure top-quality deliverables and adhere to client expectations.

The role emphasizes training, process improvement, and collaboration with vendors to maintain high standards in multilingual content and services.

Qualifications

• Linguistic education or equivalent working experience.
• At least 2 years in a customer-facing role or translation/editing.
• Excellent spoken and written English.
• Native in another language besides English.

Responsibilities

• Provide linguistic services to production teams, partners, and customers.
• Develop and implement quality management methodologies for linguistic work.
• Deliver linguistic services tasks and enforce guidelines across languages.
• Provide training to translators and linguistic stakeholders.

Skills

Linguistic education

2+ years experience

English proficiency

Second language

MS Office

CAT tools (Trados)

Coordination & training

Multitasking

Attention to detail

Feedback & problem-solving

Education

Linguistic education or equivalent

Tools

Trados

Phrase

Job description

Job Purpose

As Jr Linguistic Services Manager, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in-line with the client’s expectation s .

Job Purpose

As Jr Linguistic Services Manager, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in-line with the client’s expectation s .

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empower organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

Job Overview

• Provide linguistic services to the production team, the partners and the customer.
• With the help of your direct manager, manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality).
• Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages, perform root cause analysis and implement corrective & preventive actions, etc).
• Provide training to translators and assorted linguistic stakeholders, etc.

Skills & Experience

• Linguistic education is a must or equivalent working experiences
• Min. 2 years working experience (ideally in a customer/client facing role or as a translator/editor)
• Perfect command of spoken and written English
• Native level of one other language besides English
• Confident using Microsoft Office software (Word, Excel, PowerPoint etc)
• Experience working with CAT tools (Trados, Phrase etc)
• Strong coordinating and communication skills (providing training, communication with customers, relaying difficult feedback to linguists)
• Must be capable of working in fast-paced environment; strong aptitude for multi-tasking & prioritisation, and excellent problem-solving skills
• Attention to detail and analytical mindset
• Ability to follow complex, detailed instructions
• Focus on quality and service delivery
• Experience with LLMs / LLMPE would be desirable

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we’ll Deliver together as RWS.

Recruitment Agencies:

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.