Líder de Proceso RM — Operaciones y Mejora Continua

Iron Mountain; Valle de Aburrá; Híbrido; COP 8.000.000 - 16.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, wellness, and retirement plans

Competitive compensation and benefits

Continuous learning and career growth

Descripción de la vacante

Iron Mountain is seeking a results-driven RM Process Lead to join our Operations team at the Sabaneta and Girardota facilities. You will own operational excellence and team engagement, driving continuous improvement in local workflows to deliver precise service to our customers.

The ideal candidate has a technical or technological degree in Business Administration (or 1 year of equivalent experience within Iron Mountain), plus at least 1 year of supervisory or leadership experience, with proven

Formación

• Technical/technological degree in Business Administration or equivalent experience within Iron Mountain.
• Minimum 1 year experience in supervisory, leadership, or analysis roles (can be equivalent to internal ops experience).
• Proven proficiency in Microsoft Excel.

Responsabilidades

• Ensure full compliance with service level agreements and process timelines for assigned operations.
• Lead, support, and manage the assigned operational staff to maintain productivity and team wellbeing.
• Validate operational data, manage system incident reports, and perform accurate remittance closeouts.
• Monitor operational performance metrics and generate daily KPIs for management review.
• Oversee proper use, care, and maintenance of all uniforms, tools and equipment.

Conocimientos

Leadership

Excel

Team management

Data analysis

Educación

Technical/Technological degree in Business Administration

Descripción del empleo

Iron Mountain is seeking a results-driven RM Process Lead to join our Operations team at the Sabaneta and Girardota facilities. You will own operational excellence and team engagement, driving continuous improvement in local workflows to deliver precise service to our customers.

The ideal candidate has a technical or technological degree in Business Administration (or 1 year of equivalent experience within Iron Mountain), plus at least 1 year of supervisory or leadership experience, with proven