Lead Operational Intelligence Engineer

EPAM Systems; Colombia; Híbrido; COP 42.000.000 - 68.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning Culture

Health Coverage

Stock Option Purchase Plan

Additional Income

Global community

Descripción de la vacante

EPAM Systems in Colombia seeks a Lead Operational Intelligence Engineer to own the development, maintenance, and enhancement of our Elastic & Observability Platform across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while enabling self-service capabilities for platform consumers.

This position also involves participating in an on-call rotation to oversee platform health and functionality.

Formación

• 5+ years of experience in Operational Intelligence and leadership of large-scale observability platforms.
• Ability to architect and manage Elastic clusters in multi-cloud environments.
• Advanced Infra-as-Code experience with Terraform and Ansible; familiarity with Jenkins CI or GitOps.
• Advanced Python scripting for automation and interoperability.
• Strong incident management experience using tools like PagerDuty and similar.
• Proven mentoring and team leadership skills; effective communication in technical teams.
• Excellent command of English (B2+ level) in written and spoken form.

Responsabilidades

• Oversee availability, functionality, performance, and security of observability and search platforms to meet SLAs.
• Provide technical leadership during incidents; drive prompt resolutions during on-call periods.
• Develop and maintain platform documentation, SOPs, and knowledge-sharing resources.
• Collaborate with cross-functional teams, stakeholders, and vendors for operational requirements and upgrades.
• Lead enhancement of platform features and self-service capabilities, including Elastic Synthetics and chargeback automation.
• Architect and implement proofs-of-concept for platform innovation (AI-driven observability, data processing, Kubernetes migrations).
• Mentor team members on best practices; oversee Terraform/Ansible deployments and platform lifecycle management.
• Oversee data ingestion/enrichment, backups, and data workflows; optimize for large-scale environments.
• Plan critical operational events like SSL rotations, cluster migrations, and scalability projects.

Conocimientos

Elastic Stack

Terraform

Ansible

Python

Incident management

Leadership

English (B2+)

Herramientas

Kibana

Elasticsearch

Logstash

Descripción del empleo

We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.

In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.

Responsibilities

• Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
• Provide technical leadership during complex incidents and elevate resolutions promptly during on-call periods
• Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
• Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
• Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
• Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
• Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
• Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
• Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
• Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
• Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
• Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects

Requirements

• 5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
• Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
• In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
• Advanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
• Advanced Python scripting skills for automation, data processing, and extending platform interoperability
• Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
• Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
• Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems
• Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

Nice to have

• Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
• Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
• Hands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
• Experience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizations

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone.
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

We accept CVs in English only.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.