Key Customer Development Manager

Colgate; Medellín; Híbrido; COP 180.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

Colgate in Medellín is seeking a proactive Key Customer Development Manager to lead the partnership with Grupo Éxito. You will translate corporate strategy into profitable, sustainable growth, owning the full customer relationship and driving net sales.

You will manage the end-to-end P&L, forecast demand with Supply Chain, and optimize trade spend and promotions to maximize ROI. Collaborate with Finance, Marketing, and Logistics to ensure superior service and category expansion.

Formación

• Completed bachelor’s degree.
• At least 5 years of commercial experience (Sales, Account Management, or Customer Development).
• Proficiency in English.
• Skills in Google Suite tools (Docs, Slides, Sheets) or equivalent productivity applications.

Responsabilidades

• Lead development and execution of Joint Value Plans with Grupo Éxito.
• Own full customer P&L and manage trade spend, promotions, and costs for profitability.

Conocimientos

English proficiency

Educación

Bachelor's degree

Herramientas

Google Docs

Google Slides

Google Sheets

Descripción del empleo

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Key Customer Development Manager

Travel Required?: Travel - 25% of time

Posting Start Date: 10/08/2026

Hybrid

Relocation Assistance Offered Within Country

Job Number#175241 - Medellín, Antioquia, Colombia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

About the Role

Are you ready to drive strategic growth with one of our most important commercial partners? We are looking for a highly driven Key Customer Development Manager to lead our partnership with Grupo Éxito based in Medellín!

In this critical role, you will be responsible for translating corporate strategy and brand objectives into profitable, sustainable business growth. You will own the full customer relationship, drive volume and net sales, manage the end-to-end P&L, and significantly impact our market share. If you are passionate about building strong business relationships and bringing a caring, inclusive, and courageous mindset to work every day, we would love to connect with you!

Main Responsibilities

• Strategic Business Planning & Execution: Lead the development, negotiation, and execution of annual and long-term Joint Value Plans (JVPs) with Grupo Éxito, ensuring total alignment with strategic priorities such as category growth, brand share, profitability targets, and 7P execution goals.
• P&L Management: Own full customer P&L responsibility by meticulously managing trade spending, promotional investments, and gross-to-net costs to ensure optimal ROI and profitable sales growth.
• Strategy & Omnichannel Translation: Act as the internal champion for the customer, translating commercial strategies and brand marketing plans into actionable customer‑specific objectives across pricing, distribution, visibility, and promotions—including omnichannel customer programs.
• Forecasting & Inventory Optimization: Drive accurate demand forecasting in close collaboration with Supply Chain and Finance to minimize out‑of‑stocks, reduce customer inventory days, and ensure efficient product flow.
• Key Customer Relationship Management & Negotiation: Build, maintain, and expand deep, trust‑based, multi‑level relationships. Lead all key negotiations including annual terms, promotional calendars, new product listings, and category management initiatives.
• Data & Insights Utilization: Leverage syndicated data, shopper insights, and customer‑specific analytics to identify market trends, uncover growth opportunities, and present compelling, fact‑based business solutions to the customer.
• In-Store & Online Superior Execution: Ensure flawless execution at the point of sale in line with agreed‑upon JVPs and company standards. Proactively engage in Category Management projects to establish our business as a trusted advisor, leading to improved shelf space, optimal planograms, and category expansion.
• Auditing & Corrective Action: Regularly conduct store visits and utilize field sales reporting to monitor 5P compliance, quickly identify execution gaps, and implement swift corrective actions.
• Cross-Functional Collaboration & Teamwork: Serve as the central point of contact driving internal alignment with Customer Marketing/Trade Marketing (to deploy tailored shopper programs), Finance (to manage budgets and profitability), and Supply Chain/Logistics (to ensure superior service levels and delivery efficiencies). Contribute to the broader Customer Development team by sharing best practices and actionable insights.

Basic Qualifications

• Completed bachelor's degree.
• At least 5 years of commercial experience (Sales, Account Management, or Customer Development).
• Solid track record in sales strategy and key commercial negotiations.
• Proficiency in English.
• Skills in Google Suite tools (Docs, Slides, Sheets) or equivalent productivity applications.

Preferred Qualifications

• Experience in Retail Marketing or E-commerce / Omnichannel execution.
• Strong leadership, effective communication, dynamic collaboration skills, and a track record of using data-driven insights to inspire forward action.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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