Junior Operations Support – Remote

Recruiters Worldwide; Colombia; Remote; COP 8,581,000 - 12,872,000; Full time

Benefits offered by this job

Remote work

Job summary

Torre is a fast-growing, remote-first startup building AI recruiters that streamline recruitment for companies worldwide. We’re hiring a Customer Success Agent to help users adopt Torre’s tools and ensure a high-quality experience. This is a freelance, remote role with global reach.

The role focuses on timely task delivery, user satisfaction, and contributing to product feedback that shapes our AI-driven platform. This opportunity suits self-motivated professionals seeking flexible work.

Qualifications

• Remote freelance role
• Global, remote opportunity
• Customer Success Agent position for a start-up using AI in recruitment

Responsibilities

• Complete tasks on time to deliver meaningful value to our users.

Tools

Torre software

Job description

Emma

You’ll join an entry-level position to the most promising start-up that is automating recruitment with AI.

Freelance

Recurrent

Compensation USD 2 - 3 /hour

Remote (for Antigua and Barbuda residents)

Hi, I’m Cata Morales, Head of Talent Seeker Operations at Torre. We’re hiring a Customer Success Agent who will help us revolutionize how companies hire. This is a global, remote opportunity.

WHAT IS TORRE?

At Torre, we’re building AI recruiters that replicate human intuition. They automatically attract candidates, engage them, screen them, rank them, present them, and provide them with feedback. We analyze 100+ factors with 9 types of AI to match candidates with companies, teams, and leaders. The result: we make recruiting faster, more accurate, less discriminatory, and significantly less expensive. Our end goal is to build THE matching network for work.

For companies, we offer three product lines: Torre OS, Emma Hunt, and Torre Reach.

Our motto is to make work fulfilling for everyone.

Our seed round was $20M, of which I contributed $10M. Other investors included early investors and executives from Apple, Amazon, Meta, Space X, and TikTok.

Watch our five-minute demo in Spanish here: https://torre.ai/es/demo .

Once we meet, I’ll share more information with you.

WHY THE OPENING?

We are obsessed with giving the best experience to our users looking for talent, and we need to pair AI with the best human talent to guarantee an excellent experience and support.

YOUR RESPONSIBILITIES:

• Complete tasks on time to deliver meaningful value to our users.

YOUR KPIs:

• Hitting your deadlines and exceeding the quality standards we agree on.

THE TEAM:

You’ll report directly to me, the Head of Talent Seeker Operations. You’ll work closely with other team members doing the same work as you and teams focused on Candidates' Operations.

TOOLS AT YOUR DISPOSAL:

• Torre.
• Torre's own software developed for operations.
• A robust data warehouse for analytics and business intelligence.

OUR WORK CULTURE:

We apply the scientific method to almost everything we do: ideate, hypothesize, experiment, analysis, repeat. We use this framework for product management (and even marketing experiments): https://torrenegra.medium.com/experimento-a-practical-product-management-framework-f533648d74b6 .

We are remote and agile. Among others, we do daily standup meetings dense with information: https://torrenegra.medium.com/estandap-highly-efficient-daily-meetings-for-agile-and-remote-teams-a035edef0be2 .

And we’re data-driven. For example, this is how we determine our top client acquisition channels: https://torrenegra.medium.com/canales-a-framework-for-identifying-all-client-acquisition-channels-d0eb1addced3 .

We’re constrained by our contract, payment provider, and international work laws; unfortunately, we can’t hire candidates from the following countries:

• Afghanistan
• Burundi
• The Central African Republic
• Congo Republic
• Cuba
• Crimea
• The Democratic Republic of Congo
• Eritrea
• Guinea
• Guinea-Bissau
• Iran
• Iraq
• Laos
• Liberia
• Libya
• Myanmar
• North Korea
• Papua New Guinea
• Somalia
• South Sudan
• Sudan
• Syria
• Vanuatu
• Venezuela
• Yemen
• Zimbabwe

Candidate review speed: ~3 hours

Signalers: 49

email verified

Feedback summarized by AI: Applicants who didn't reach the late stages reported a positive, human-centric process with attractive offers. While some appreciated the feedback, opinions are divided as others found the reasons for their rejection to be unclear.

mission:

Making work fulfilling for everyone!

Signalers: 39.0K

Feedback summarized by AI: Applicants who reached late stages reported a positive, professional, and efficient recruitment process. They consistently praised the prompt, transparent communication and the agile, skills-first workflow that made their experience very smooth.Applicants who didn't reach the late stages reported a smooth, positive process with quality roles. While some felt neutral, others noted high sales pay expectations and overly insistent recruiters as concerns regarding the recruitment experience.