IT/OT Onsite Support Engineer

Maersk; Buenaventura; On-site; COP 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

APM Terminals is seeking an IT/OT Engineer to support and maintain the Buenaventura Terminal's IT and OT infrastructure. You will ensure secure, reliable technology operations, handling infrastructure administration, troubleshooting, and technical expertise across IT and OT environments.

You will collaborate with regional technology teams to support critical terminal operations, cybersecurity initiatives, and continuous improvement efforts.

Qualifications

• Experience supporting enterprise IT infrastructure, networking, servers, and virtualization.
• Familiarity with OT devices and security principles is desired.
• Ability to perform root-cause analysis and coordinate with regional teams.

Responsibilities

• Administer and maintain IT and OT infrastructure for secure terminal operations.
• Monitor, troubleshoot, and maintain servers, virtualization, storage, backups, and networks.
• Support upgrades, lifecycle changes, and modernization initiatives.
• Maintain OT technologies including CCTV, OCR, biometric systems, and industrial networks.
• Provide L2/L3 support, perform root cause analysis, and coordinate escalations.
• Execute patch management, backup validation, and disaster recovery activities.
• Maintain technical documentation and asset inventories.

Skills

IT infrastructure

Networking

Servers

Virtualization

Storage & backup

Cybersecurity

Monitoring

Documentation

Education

Bachelor's degree in IT/Engineering

Tools

CCTV

OCR

Biometric systems

Industrial networks

Job description

APM Terminals At APM Terminals, we are a team of over 20,000 people spread across more than 60 countries, united by a passion for delivering the world's goods. We are part of A.P. Moller-Maersk and play a vital role in enabling global trade and logistics. We are committed to fostering a culture of safety, collaboration, and continuous improvement while creating opportunities for our people to grow and develop.

About the Role

We are looking for an IT/OT Engineer to support and maintain the terminal's Information Technology (IT) and Operational Technology (OT) infrastructure at our Buenaventura Terminal. In this role, you will help ensure secure, reliable, and stable technology operations by providing infrastructure administration, operational support, troubleshooting, and technical expertise across both IT and OT environments. You will work closely with local and regional technology teams to support critical terminal operations, technology upgrades, cybersecurity initiatives, and continuous improvement efforts.

What We Offer

• The opportunity to work in a globally connected technology and operations environment.
• Exposure to both IT and Operational Technology systems supporting critical terminal operations.
• Collaboration with regional technology teams and global subject matter experts.
• A culture focused on safety, operational excellence, innovation, and continuous improvement.

Key Responsibilities

• Administer and maintain IT and OT infrastructure to ensure secure, stable, and reliable terminal operations.
• Monitor, troubleshoot, and maintain servers, virtualization platforms, storage, backup solutions, and network infrastructure.
• Support technology upgrades, infrastructure changes, lifecycle replacements, and modernization initiatives.
• Maintain and support OT technologies including CCTV, OCR, biometric systems, Vehicle Mounted Terminals (VMTs), and industrial network devices.
• Provide L2/L3 support, perform root cause analysis, and coordinate escalations when required.
• Execute patch management, vulnerability remediation, backup validation, disaster recovery activities, and infrastructure monitoring.
• Maintain accurate technical documentation, asset inventories, infrastructure diagrams, and operational procedures.
• Ensure compliance with APM Terminals technology standards, cybersecurity requirements, change management processes, and operational governance.
• Identify opportunities to improve infrastructure reliability, automation, operational efficiency, and service quality.

Who We Are Looking For

• A strong continuous improvement mindset with a proactive approach to problem solving and operational excellence.
• Experience supporting enterprise IT infrastructure, networking, servers, virtualization, storage, and backup environments.
• Working knowledge of Operational Technology environments and devices such as CCTV, OCR, biometric systems, industrial networks, or related technologies.
• Experience troubleshooting complex technical issues and performing root cause analysis.
• Strong understanding of cybersecurity principles, patch management, system monitoring, and technology governance.
• Ability to collaborate effectively with regional teams, vendors, service providers, and operational stakeholders.
• Strong organizational skills with experience maintaining technical documentation and asset inventories.
• Strong communication skills and the ability to operate in a fast-paced operational environment.
• Intermediate to advanced English proficiency.

Additional Information

Job Type: Permanent

Location: Buenaventura Terminal, Colombia

APM Terminals is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We will consider qualified applicants under the Hague Convention. We can provide reasonable accommodations for any disabilities that may intersect with the requirement. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.