Investigations Triage Specialist

Johnson Johnson; Bogotá ciudad; On-site; COP 42,000,000 - 56,000,000; Full time

Job summary

Johnson & Johnson in Bogotá, Colombia, seeks an Investigations Triage Specialist to route employee concerns to appropriate HR, compliance, or legal stakeholders. You will be the first point of contact for investigations inquiries, ensuring accurate documentation, risk assessment, prioritization, and escalation per company policies.

This role offers exposure to a global workforce, collaboration with HR, Legal, Compliance, and Employee Relations teams, and a focus on maintaining a fair,

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies, or related field.
• Advanced coursework or certification in HR, Employee Relations, Compliance, Ethics, or Investigations is preferred.

Responsibilities

• Receive, review, and triage employee relations, ethics, compliance, and workplace concerns.
• Conduct initial risk assessment and determine routing and required documentation.
• Document allegations and information in case management systems with accuracy.
• Escalate high-risk or complex matters to investigators or stakeholders.
• Monitor case queues and service levels to ensure timely resolutions.
• Maintain confidentiality and handle sensitive information with discretion.
• Communicate with employees, managers, and HR partners to gather intake information.
• Identify trends requiring proactive intervention and process improvements.

Skills

Analytical skills

Communication skills

Documentation

Education

Bachelor's degree

HR certification (preferred)

Tools

Case management systems

HR systems

Workflow management tools

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Human Resources

Job Sub Function

Employee & Labor Relations

Job Category

Professional

All Job Posting Locations

Bogotá, Distrito Capital, Colombia

Job Description

Investigations Triage Specialist

Job ID: 10020141

Location: Bogota, Colombia

Job Overview

The Investigations Triage Specialist plays a critical role in ensuring employee concerns and workplace issues are routed efficiently, consistently, and confidentially to the appropriate HR, compliance, ethics, or business stakeholders. This role serves as an initial point of contact for investigations-related inquiries and case intake activities, ensuring accurate documentation, risk assessment, prioritization, and escalation of cases in accordance with company policies and regulatory requirements.

This is an exciting opportunity to support a global workforce while helping promote a fair, respectful, and compliant workplace culture. The role offers exposure to a broad range of employee relations and compliance topics and provides opportunities to collaborate with cross-functional partners across HR, Legal, Compliance, and Employee Relations teams.

Key Responsibilities

• Receive, review, and triage employee relations, ethics, compliance, and workplace concerns submitted through established intake channels.
• Conduct initial assessment of cases to determine risk level, urgency, required documentation, and appropriate routing.
• Accurately document allegations, inquiries, and supporting information within case management systems.
• Ensure timely escalation of high-risk, sensitive, or complex matters to designated investigators or business stakeholders.
• Monitor case queues and service-level expectations to support timely resolution and stakeholder responsiveness.
• Maintain strict confidentiality and handle sensitive employee information with professionalism and discretion.
• Communicate with employees, managers, HR partners, and other stakeholders to gather required intake information.
• Identify trends and recurring themes that may require additional review or proactive intervention.
• Support reporting, metrics, auditing activities, and process improvement initiatives related to investigations intake and case management.
• Adhere to all company policies, legal requirements, data privacy standards, and record retention guidelines.

Qualifications

Education

• Required: Bachelor's degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies, or a related field.
• Preferred: Advanced coursework or certification in Human Resources, Employee Relations, Compliance, Ethics, or Investigations.

Experience and Skills

• Required:
  • 2 years of experience in Human Resources, Employee Relations, Compliance, Ethics, Shared Services, Contact Center Operations, Investigations Support, or a related field.
  • Experience handling sensitive and confidential information.
  • Strong analytical and problem-solving skills with the ability to assess and prioritize cases.
  • Excellent written and verbal communication skills.
  • Experience working with case management systems, HR systems, or workflow management tools.
  • Strong attention to detail and documentation accuracy.
  • Ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Preferred:
  • Experience supporting global HR operations or shared service environments.
  • Knowledge of employee relations, ethics, compliance, workplace investigations, or grievance processes.
  • Experience applying risk assessment and case prioritization methodologies.
  • Familiarity with data privacy and record management requirements.
  • Experience working in a multinational organization.
  • Proficiency with reporting and dashboard tools.
  • Continuous improvement or process optimization experience.

Other

• Language Requirements: Fluency in English required; additional language capabilities supporting regional operations are a plus.
• Travel: Minimal travel anticipated (up to 5%, business needs dependent).
• Certifications: HR certification (e.g., PHR, SHRM-CP) or investigations-related certification preferred.