internal Sales

IFF; Colombia; Híbrido; COP 45.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We seek a Business Operations Analyst in Bogota, a hybrid role, to support end-to-end commercial processes across Latin America and work with Logistics and Customer Service to ensure timely delivery.

You will monitor SAP orders, manage CRM pipelines in Salesforce, maintain master data, and analyze weekly/monthly sales performance.

Formación

• Bachelor’s degree in Business Administration, Engineering, International Business or Supply Chain.
• Experience in B2B commercial operations, sales support or commercial excellence.
• Strong knowledge of SAP Order-to-Cash processes.
• Experience with Salesforce and CRM platforms.
• Advanced Excel skills and data-driven reporting.

Responsabilidades

• Support end-to-end commercial process for Food Biosciences across LATAM.
• Monitor SAP orders, pricing validations, inventory and bottlenecks.
• Coordinate customer order follow-up and indent with Logistics/CS.
• Maintain customer and master data to ensure accuracy and governance.
• Manage the commercial pipeline in Salesforce and support forecasts.
• Prepare weekly/monthly sales performance reports and insights.
• Coordinate rebate settlements, credit notes and commissions.
• Partner with Regulatory, Quality, Supply Chain and Finance teams.
• Provide operational support for agreements, audits and improvements.

Conocimientos

Advanced English

Advanced Excel

Analytical skills

Stakeholder mgmt

Cross-functional

Educación

Bachelor's degree

Engineering

International Business

Supply Chain

Herramientas

SAP Order-to-Cash

Salesforce

CRM systems

Microsoft Excel

Descripción del empleo

Job Summary Are you ready to take your skills to the next level and make a real impact?

Job Summary Are you ready to take your skills to the next level and make a real impact? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. Bogota, Colombia (hybrid role). Be part of a collaborative, customer-focused and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Support the end-to-end commercial process for the Food Biosciences business across Latin America, helping convert commercial opportunities into invoiced sales.
• Monitor and resolve operational issues in SAP, including sales orders, pricing validations, inventory availability and process bottlenecks impacting business execution.
• Coordinate customer order follow-up and indent processes in partnership with Logistics and Customer Service teams to ensure timely execution and delivery.
• Maintain customer and commercial master data, ensuring information accuracy, compliance and governance standards.
• Manage the commercial pipeline within Salesforce Customer Relationship Management (CRM), supporting forecast accuracy and alignment between opportunities and invoiced sales.
• Prepare and analyze weekly and monthly sales performance reports, providing visibility on business results, forecasts and commercial performance.
• Coordinate rebate settlements, credit notes and commercial commission activities while ensuring compliance with financial and commercial policies.
• Partner with Regulatory, Quality, Supply Chain and Finance teams to support business continuity, issue resolution and operational excellence.
• Provide operational support for commercial agreements, customer audits, compliance reviews, procurement activities and continuous improvement initiatives.

What Makes You the Right Fit

• Bachelor’s degree completed in Business Administration, Engineering, International Business, Supply Chain or a related field.
• Experience in business-to-business (B2B) commercial operations, sales support, customer service or commercial excellence environments.
• Strong knowledge of SAP Order-to-Cash processes.
• Experience working with Customer Relationship Management (CRM) platforms, preferably Salesforce.
• Experience managing customer orders, commercial processes and cross-functional operational activities.
• Strong analytical skills with the ability to transform data into actionable business insights and reports.
• Effective stakeholder management and communication skills across multiple functions and geographies.
• Advanced English proficiency, both written and verbal.
• Advanced Microsoft Excel skills and experience working with commercial reporting tools.

How Would You Stand Out?

• Experience supporting regional organizations across Latin America.
• Knowledge of master data governance, pricing processes and commercial agreements.
• Experience with forecasting, rebate management, audit support or operational excellence initiatives.

Why Choose Us?

• Exposure to regional commercial operations across Latin America.
• Direct interaction with commercial leadership and cross-functional stakeholders.
• Opportunity to influence commercial execution and business performance.
• Participation in high-impact regional projects and initiatives.
• Professional growth opportunities within a global organization.
• Collaborative environment focused on continuous learning and development.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more