Internal Communication Analyst

World Business Lenders, LLC; Bogotá; Remote; COP 111,586,000 - 178,538,000; Full time

Benefits offered by this job

Fully remote work environment

Paid time off (PTO)

Contractor position with fixed hours

Job summary

World Business Lenders seeks an Internal Communication Analyst to maintain the People Department SharePoint, manage organizational charts, draft announcements, and develop SOPs with department heads. A data-driven approach will identify automation opportunities to streamline communications.

The role requires exceptional written and verbal English skills and collaboration with leaders across the company, within a fully remote, American-timezone work environment.

Qualifications

• Bachelor's degree in Business Administration, Communications, Industrial Engineering, or related field.
• Experience in internal communications, HR operations, or business operations with a data-driven approach.
• Background in data analytics or reporting, translating data into actionable insights.

Responsibilities

• Maintain SharePoint/intranet and up-to-date organizational charts for the People Department.
• Draft company-wide announcements and develop policies and SOPs in partnership with department heads.
• Identify opportunities to streamline communications and automate recurring processes.
• Communicate with employees, managers, and leadership in clear, professional English.

Skills

Data analytics

Internal communications

HR operations

Policy drafting

Communication with leadership

Education

Bachelor's degree in Business Administration or Communications

Tools

Power BI

Excel

Power Automate

SharePoint

Power Query

Canva/Adobe Creative Suite

Job description

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of non-performing loan pools and REO.

Position Details

• WBL is a U.S.-based company with a 100% remote workforce.
• This is a remote Contractor position.
• Working hours will be 9:00 AM-6:00 PM Eastern Time, Monday through Friday.
• The job requires excellent oral and written command of the English language.
• Resumes must be submitted in English.

Position Summary

• The Internal Communication Analyst ensures employees have accurate, timely, and accessible information by maintaining the People Department SharePoint/intranet, keeping the company's organizational charts up to date, drafting company-wide announcements, and developing policies and SOPs for every department in partnership with department heads.
• With a strong data and automation profile, the analyst also identifies opportunities to streamline recurring communications and organizational change processes.
• This role requires exceptional written and verbal English skills, as the analyst will communicate with employees, managers, and leadership across the company.

About the Role

• This role is part of the Communications Team within the People Department, working alongside the Marketing Analyst to ensure all company communications are clear, consistent, and delivered on time.
• The Internal Communication Analyst combines strong writing skills with a data-driven approach, using tools such as Power BI, Excel, and Power Automate to improve how information is managed and shared across the company.

Typical Day-to-Day

• Drafting and distributing announcements for new hires, promotions, departmental changes, and other organizational updates.
• Updating organizational charts and coordinating related changes with Information Operations and the People Department.
• Publishing and organizing documents, templates, and resources on the SharePoint/intranet.
• Drafting or updating policies and SOPs with input from stakeholders.
• Reviewing team workflows and building reports or automated flows that save time.

Core Responsibilities

• SharePoint/Intranet Management: Maintain the Company SharePoint/intranet site, ensuring policies, SOPs, frequently used documents, templates, and other resources remain accurate, organized, current, and accessible, with a clear structure, navigation, and access permissions.
• Current and Future Organizational Charts Implementation: Maintain the company's current, transitional, and future organizational charts, reflecting personnel changes, promotions, terminations, and reporting relationships. Coordinate with Information Operations and the People Department to ensure organizational chart changes are reflected across the company's relevant platforms.
• Company Communications and Announcements: Draft, coordinate, and distribute company-wide communications, including new hire announcements, acting promotions, departmental changes, terminations, and other organizational updates, ensuring they are accurate, consistent, and distributed following the appropriate approval process.
• Policy and SOP Development and Maintenance: Draft, update, and maintain policies and SOPs for every department across the company, working with each department head to gather their guidance and input, and ensure policies and procedures are consistent, standardized, and published on the company intranet.
• Process Optimization and Automation: Continuously review team processes, from recurring communications to organizational changes, to identify opportunities for standardization and automation, implementing tools and workflows that reduce manual effort and ensure information is delivered accurately and on time.

Requirements

• Education:
  • Bachelor's degree in Business Administration, Communications, Industrial Engineering, or related field.
• Experience:
  • Experience in internal communications, HR operations, or business operations, with a strong analytical and data-driven approach, including drafting and distributing company-wide communications such as announcements, organizational updates, and policy changes.
• Industry Background:
  • Background in data analytics, business intelligence, or reporting roles is preferred, including experience preparing reports for operations, HR, or leadership audiences and translating data into clear and actionable insights.

Technical Skills Required

• Power BI skills, including building and maintaining reports and dashboards
• Advanced Excel skills, including formulas, lookups, pivot tables, data validation, data cleaning, and structuring data for reporting.
• Hands‑on experience designing and implementing automated workflows using Power Automate or comparable automation tools.
• Experience managing SharePoint sites, including content organization, document libraries, and access permissions.
• Experience using Power Query to clean and transformdata for reporting is a plus.
• Graphic design skills, using tools such as Canva or Adobe Creative Suite to create visually engaging communications, are a plus.

Essential Soft Skills

• Exceptional written and verbal English skills, with the ability to communicate clearly and confidently, and strong writing, proofreading, and editing abilities.
• Ability to adapt tone and message for different audiences, such as employees, managers, and leadership.
• Ability to document workflows, policies, and SOPs clearly and identify opportunities for standardization.
• Strong organization, attention to detail, and ability to manage multiple priorities and deadlines at the same time.
• Flexibility and adaptability as business needs and priorities evolve.
• Ability to handle confidential information, such as organizational changes and terminations, with discretion and professionalism

Benefits

• Compensation in USD.
• Benefits include paid time off (PTO).
• Work Environment: Fully remote work environment.