Integration Operations Analyst

Third Way Health; Medellín; Presencial; COP 189.280.000 - 315.467.000; Jornada completa

Descripción de la vacante

Third Way Health is seeking a detail-oriented operator to own data integrity and production reliability across healthcare integrations. You will manage end-to-end data flows between EHR systems and our platform, detect issues, and drive fixes that keep care delivery running smoothly.

You will work at the intersection of engineering, operations, and product, translating findings into robust enhancements and playbooks. This role emphasizes ownership, communication, and HIPAA-aware data handling.

Formación

• Systems thinker. You naturally ask how things connect, where they break, and what could cause a downstream error.
• Scripting and data fluency. You can write scripts, run Jupyter notebooks, and query data to inspect, validate, and manipulate records. Python and SQL are preferred.
• Investigator mindset. You are comfortable living in logs, exports, and config screens until you have an answer.
• API fluency without engineering overhead. You can read an API field mapping and understand what it is doing and where it might fail, without needing to write the underlying code.
• Ownership orientation. You notice when something is wrong, flag it, document it, and drive it to resolution without being asked.
• Clear communicator. You can explain a technical problem to a non-technical stakeholder without losing the detail that matters.
• Comfortable with ambiguity. Some of what you will build does not have a playbook yet. You help write it.
• HIPAA awareness. You understand what PHI is, how it must be handled, and why it matters in every system you touch.

Responsabilidades

• This is a high-ownership, high-visibility seat. You will sit at the intersection of engineering, operations, and product, and your work shows up in every integration.
• Bidirectional data flow integrity across EHR systems and platform; trace root causes and prevent drift.
• Production monitoring to detect anomalies and prevent customer-facing incidents.
• EHR configuration escalations; own the diagnostic layer and decide on engineering escalation.
• Error taxonomy and runbooks; maintain documentation of known patterns and escalations.
• Data hygiene and duplicate detection to catch drift before it propagates.
• Monitor and validate end-to-end data load for new integrations and client onboarding.

Conocimientos

Systems thinker

Scripting & data fluency

Investigator mindset

API fluency

Ownership

Clear communicator

Ambiguity tolerance

HIPAA awareness

Herramientas

FHIR R4

HL7 v2

MuleSoft

Jupyter notebooks

Descripción del empleo

About the role:

Healthcare data is messy. EHR integrations are complex. And when something breaks, the whole care delivery workflow can stall.

You will be the person who catches problems before operations feels them, builds the system to prevent them from happening again, and translate what you find into fixes that makes sure operations run smoothly.

If you are energized by production ownership, thrive in logs and data, and want your work to directly affect how healthcare gets delivered, read on.

What you will own:

This is a high-ownership, high-visibility seat. You will sit at the intersection of engineering, operations, and product, and your work shows up in every integration.

_ Bidirectional data flow integrity _

You understand how data moves between EHR systems and our platform, and you can trace any problem back to its root. When something drifts or breaks, you find it before someone else does.

_ Production monitoring that actually prevents incidents _

You watch for anomalies and failure signals in real time. Your job is to act on what you see before it becomes a customer-facing problem.

_ EHR configuration escalations _

The operations team handles routine configs but when they hit something they cannot resolve, it comes to you. You own the harder diagnostic layer and know when to pull in engineering versus fix it yourself.

_ Error taxonomy and triage runbooks _

You will help build and maintain the living documentation of known error patterns, what they mean, how to diagnose them, and what the escalation path looks like. When a new error type surfaces, you can figure it out.

_ Data hygiene and duplicate detection _

You'll run structured reviews to catch duplicate records, stale data, and mapping drift before they create operational problems downstream.

_ Monitoring tools and new client onboarding _

You’ll help build and maintain the monitoring service that validates data sync across systems successfully. You'll also own running and validating the end-to-end data load process for new integrations.

What we are looking for:

• Systems thinker. You naturally ask how things connect, where they break, and what could cause a downstream error.
• Scripting and data fluency. You can write scripts, run Jupyter notebooks, and query data to inspect, validate, and manipulate records. Python and SQL are preferred .
• Investigator mindset. You are comfortable living in logs, exports, and config screens until you have an answer.
• API fluency without engineering overhead. You can read an API field mapping and understand what it is doing and where it might fail, without needing to write the underlying code.
• Ownership orientation. You notice when something is wrong, flag it, document it, and drive it to resolution without being asked.
• Clear communicator. You can explain a technical problem to a non-technical stakeholder without losing the detail that matters.
• Comfortable with ambiguity. Some of what you will build does not have a playbook yet. You help write it.
• HIPAA awareness. You understand what PHI is, how it must be handled, and why it matters in every system you touch.

Nice to have:

• None of these are required. Any combination is a genuine plus.
• Prior experience with Healthcare and EHRs
• Familiarity with FHIR R4 or HL7 v2 data formats
• Background in healthcare data, operations, or implementation
• Familiarity with CRM or health record platforms at the data or admin layer
• Exposure to MuleSoft or similar integration middleware