Integration & API Support Analyst — Hybrid

Doctoralia Colombia; Bogotá; Hybrid; COP 28,000,000 - 42,000,000; Full time

Benefits offered by this job

Hybrid work model

Mon-Fri schedule

Birthday off

Meal voucher

Prepaid health insurance

English language education

Continuing education platform

Job summary

Doctoralia Colombia is seeking a technically skilled specialist to maintain physician appointment schedules and manage day-to-day integration with clinical management systems. You will resolve incidents, onboard new partners, monitor integrations, and provide proactive support to ensure smooth operations across our platform.

The role requires 2–3 years in technical support or API-oriented roles, strong REST API experience, SQL knowledge, and English at B2 level.

Qualifications

• 2–3 years of experience in technical support, integration support, QA, implementation, or a junior backend/API role.
• Solid, hands-on knowledge of REST APIs: reading documentation, building requests in Postman, interpreting JSON payloads, HTTP codes, webhooks, and callbacks.
• Actual experience with a ticketing system and meeting agreed-upon response times.
• Basic SQL and proficiency with a BI tool.
• Intermediate English (B2)

Responsibilities

• Manage the incident queue from start to finish, ensuring compliance with response and resolution times (SLAs).
• Provide technical support to partner developers during the development process, managing API credentials and ensuring compliance with Docplanner standards.
• Proactively monitor the availability of integrations to detect broken or silent APIs before they are reported.
• Create and maintain up-to-date integration manuals and troubleshooting guides for each partner, ensuring they properly feed the AI assistant.
• Produce support materials (audits, videos, mapping logs) and conduct training sessions for the Customer Success team.
• Build and maintain lightweight automations (scripts, flows, agents) to reduce repetitive manual tasks and detect anomalies.

Skills

REST APIs

Postman

JSON payloads

HTTP status codes

Webhooks

Callbacks

Ticketing system

SQL

BI tool

English B2

Job description

Doctoralia Colombia is seeking a technically skilled specialist to maintain physician appointment schedules and manage day-to-day integration with clinical management systems. You will resolve incidents, onboard new partners, monitor integrations, and provide proactive support to ensure smooth operations across our platform.

The role requires 2–3 years in technical support or API-oriented roles, strong REST API experience, SQL knowledge, and English at B2 level.