Infrastructure Specialist. IT

Callzilla - The Quality-First Customer Experience Manager; Bogotá; On-site; COP 100,000,000 - 180,000,000; Full time

Job summary

Callzilla is seeking a proactive Infrastructure Specialist to join our IT team in Bogotá, ensuring the stability, security, and scalability of our technology environment. The ideal candidate has hands-on experience managing network and cloud infrastructure, strong analytical skills, and a commitment to operational excellence.

You will work with Fortinet, Azure, Acronis, and Active Directory to keep systems running for our global clients and partners.

Qualifications

• Bachelor’s degree in Systems Engineering, Computer Science, or related field.
• 5+ years of experience in IT infrastructure or network administration.
• Strong knowledge of Fortinet, Azure, Acronis, and Active Directory.
• Excellent problem‑solving and communication skills.
• English B1 required.

Responsibilities

• Monitor, maintain, and optimize network and server performance.
• Manage and troubleshoot Fortinet firewalls and VPN configurations.
• Administer Azure cloud resources and virtual environments.
• Oversee Acronis backup and disaster recovery solutions.
• Manage Active Directory users, groups, and policies.
• Collaborate with cross‑functional teams to ensure uptime and compliance.
• Document processes and contribute to continuous improvement initiatives.

Skills

Fortinet

Azure

Acronis

Active Directory

Education

Bachelor’s degree in Systems Engineering, Computer Science, or related field

Job description

Callzilla is seeking a proactive Infrastructure Specialist to join our IT team and ensure the stability, security, and scalability of our technology environment. The ideal candidate will have hands‑on experience managing network and cloud infrastructure, with strong analytical skills and a commitment to operational excellence.

Key Responsibilities

• Monitor, maintain, and optimize network and server performance.
• Manage and troubleshoot Fortinet firewalls and VPN configurations.
• Administer Azure cloud resources and virtual environments.
• Oversee Acronis backup and disaster recovery solutions.
• Manage Active Directory users, groups, and policies.
• Collaborate with cross‑functional teams to ensure compliance and uptime.
• Document processes and contribute to continuous improvement initiatives.

Requirements

• Bachelor’s degree in Systems Engineering, Computer Science, or related field.
• 5+ years of experience in IT infrastructure or network administration.
• Strong knowledge of Fortinet, Azure, Acronis, and Active Directory.
• Excellent problem‑solving and communication skills.
• English B1 Required.

Location: Bogotá.

About the Role

Callzilla is seeking a proactive Infrastructure Specialist to join our IT team and ensure the stability, security, and scalability of our technology environment. The ideal candidate will have hands‑on experience managing network and cloud infrastructure, with strong analytical skills and a commitment to operational excellence.

Key Responsibilities

• Monitor, maintain, and optimize network and server performance.
• Manage and troubleshoot Fortinet firewalls and VPN configurations.
• Administer Azure cloud resources and virtual environments.
• Oversee Acronis backup and disaster recovery solutions.
• Manage Active Directory users, groups, and policies.
• Collaborate with cross‑functional teams to ensure compliance and uptime.
• Document processes and contribute to continuous improvement initiatives.

Requirements

• Bachelor’s degree in Systems Engineering, Computer Science, or related field.
• 5+ years of experience in IT infrastructure or network administration.Strong knowledge of Fortinet, Azure, Acronis, and Active Directory.
• Excellent problem‑solving and communication skills.
• English B1 Required.

About Callzilla

Callzilla is a customer experience outsourcing provider headquartered in Miramar, Florida. We specialize in delivering multichannel customer support, sales, and back‑office solutions for global brands across industries such as telecommunications, retail, and financial services.

Our mission is to combine human empathy with operational excellence, ensuring every client interaction builds trust and loyalty. With over 20 years of experience, Callzilla has been recognized for its commitment to quality, compliance, and innovation in the BPO sector.

At Callzilla, we foster a multicultural, collaborative environment where professionals can grow, develop new skills, and contribute to meaningful projects that impact millions of customers worldwide.