HR Operations Analyst

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá; Hybrid; COP 22,320,000 - 39,060,000; Full time

Job summary

Johnson & Johnson in Bogotá is seeking an HR Operations Analyst to support recruitment and onboarding across Latin America. You will create and maintain employee records in the HR information system, and manage onboarding requirements and employment documentation.

The role requires a High School Diploma and 1–2 years of relevant experience, full bilingual English/Spanish proficiency, and discretion. Portuguese is preferred.

Qualifications

• High School Diploma and 1–2 years of related professional experience.
• Fully bilingual English and Spanish proficiency.
• Portuguese is preferred.
• Strong customer orientation and discretion.

Responsibilities

• Receive, classify, update, and process HR cases across Latin America.
• Execute employee lifecycle transactions including hires, promotions, and moves.
• Prepare employment documentation, offers, contracts, and onboarding packages.
• Coordinate onboarding requirements and registrations with local authorities.
• Maintain accurate, confidential employee records and documentation.
• Monitor case queues and support timely resolutions.
• Deliver HR services per SLAs and performance metrics.
• Identify process improvement opportunities and escalate as needed.
• Maintain and update knowledge resources and procedures.
• Encourage use of HR self-service tools and systems.
• Participate in daily team huddles and align with priorities.

Skills

Bilingual (English/Spanish)

Customer service mindset

Discretion & confidentiality

Strong communication

Cross-cultural teamwork

Education

High School Diploma

Tools

HRIS

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Human Resources

Job Sub Function: HR Operations

Job Category: Professional

All Job Posting Locations: Bogotá, Distrito Capital, Colombia

Job Description: About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for HR Operations Analyst.

Purpose: Support Recruitment and Onboarding operations across Latin America.

In this role, you will be responsible for creating and maintaining employee records in the HR information system, supporting new hires, and processing internal employee movements such as promotions, lateral moves, demotions, and other job changes. Manage employee digital files, social security affiliations, employment contracts, and hiring documentation, ensuring that all activities are completed accurately, on time, and in compliance with local labor regulations and internal company policies.

You will be responsible for:

• Receive, assign, classify, update, and process HR cases, including complex and country-specific requests.
• Execute employee lifecycle transactions, including new hires, promotions, lateral moves, demotions, and other job changes.
• Prepare and manage employment documentation, including offer letters, labor contracts, and hiring packages.
• Coordinate onboarding requirements, including social security affiliations and registrations with local labor authorities.
• Maintain employee information and documentation with a strong focus on accuracy, completeness, confidentiality, and data integrity.
• Proactively monitor case queues and take the necessary actions to support quality and timely resolution.
• Deliver services in accordance with established service-level agreements and performance metrics.
• Identify operational challenges and process improvement opportunities, escalating them to the supervisor or manager when appropriate.
• Maintain and update knowledge management resources, including procedures, guidelines, and supporting documentation.
• Promote the effective use of HR self-service tools, systems, and services.
• Participate in daily team huddles and align with operational priorities and task assignments.

Qualifications / Requirements:

• High School Diploma and one (1) to two (2) years of related professional experience is required.
• Strong customer orientation and service mindset is required.
• Fully bilingual, English and Spanish proficiency is required.
• Portuguese is preferred.
• Sound judgment and a high level of discretion, professionalism, and confidentiality.

#LI-Hybrid Required Skills:

Preferred Skills:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive.

Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.