Hr Director - People Operations & Performance | Hybrid - Latam

Carazo Enterprise Sl; Bogotá; Hybrid; COP 124,685,000 - 178,121,000; Full time

Benefits offered by this job

Hybrid or fully remote work format

Job summary

Carazo Enterprise SL is seeking an experienced HR Director to lead People Operations and HR governance across Europe and the Americas. The role manages contracts, performance reviews, compensation, policies, and employee development, with a direct reporting line to the CEO.

The position offers a hybrid or fully remote arrangement, monthly compensation between USD 3,500 and 5,000 depending on experience, and long-term cooperation in a multinational environment.

Qualifications

• At least 5 years of experience as an HR Director or senior HR leader.
• University degree required; master's degree preferred.
• Experience managing remote or international teams.
• Strong knowledge of HR operations, contracts and compensation processes.
• English at C1 level and Spanish at C1 level (or native).

Responsibilities

• Lead the international People Operations and HR governance function.
• Develop HR strategy and support organizational design.
• Manage employee and contractor agreements, renewals and HR documentation.
• Maintain employee files, contract trackers and probation records.
• Develop and enforce HR policies and internal procedures.
• Manage performance reviews, KPIs and performance improvement plans.
• Handle employee relations, complaints, conflicts and disciplinary matters.
• Coordinate compensation, bonuses, benefits and payroll information.
• Build promotion, career-development and succession processes.
• Improve employee engagement and retention.
• Manage terminations, exit interviews and offboarding.
• Lead and develop the HR Generalist and future People Operations team.
• Maintain HR dashboards and provide regular reports to the CEO.
• Cooperate with the Global Talent Acquisition Director on workforce planning, hiring quality and probation success.

Skills

English at C1 level

Spanish at C1 level

People leadership

Communication with CEO

Education

University degree

Master's degree preferred

Job description

Work format

This is a hybrid / remote position.

The successful candidate may work:

• from our office in Panama;
• in a hybrid format;
• or fully remotely from another Latin American country.

Regardless of location, full daily availability during Panama business hours (9am to 6pm) is mandatory.

Occasional business travel may be required.

Key responsibilities

• Lead the international People Operations and HR governance function.
• Develop HR strategy and support organizational design.
• Manage employee and contractor agreements, renewals and HR documentation.
• Maintain employee files, contract trackers and probation records.
• Develop and enforce HR policies and internal procedures.
• Manage performance reviews, KPIs and performance improvement plans.
• Handle employee relations, complaints, conflicts and disciplinary matters.
• Coordinate compensation, bonuses, benefits and payroll information.
• Build promotion, career-development and succession processes.
• Improve employee engagement and retention.
• Manage terminations, exit interviews and offboarding.
• Lead and develop the HR Generalist and future People Operations team.
• Maintain HR dashboards and provide regular reports to the CEO.
• Cooperate with the Global Talent Acquisition Director on workforce planning, hiring quality and probation success.

Scope clarification

The HR Director owns:

• People Operations;
• contracts and HR documentation;
• performance management;
• compensation and benefits;
• employee relations;
• policies and compliance;
• employee development;
• retention and offboarding.

Daily sourcing, candidate acquisition and management of Recruiters are owned by the separate Global Talent Acquisition Director while that function is active.

The HR Director remains responsible for business continuity and may temporarily assume recruitment governance if the Global Talent Acquisition position becomes vacant.

Requirements

• At least 5 years of experience as an HR Director, Head of HR or senior HR leader.
• A university degree is a must, or a master’s degree is preferred.
• Strong experience managing the full employee lifecycle.
• Proven experience with performance management, employee relations and terminations.
• Experience developing and enforcing HR policies.
• Experience managing remote or international teams.
• Strong knowledge of HR operations, contracts and compensation processes.
• Experience managing an HR team.
• English at C1 level or equivalent.
• Spanish at C1 level or native proficiency.
• Strong judgment, confidentiality and decision-making ability.
• Ability to work independently and communicate directly with the CEO.
• Availability during Panama business hours (9am to 6pm Panama time)
• Candidates based in Latin America are strongly preferred.

What we offer

• MONTHLY Salary range from: USD $3.500 to 5.000 according to experience.
• Director-level position with direct access to the CEO.
• International scope across Europe and the Americas.
• Hybrid or fully remote work format.
• Opportunity to build and improve the HR function.
• Real decision-making authority within the approved scope.
• Long-term cooperation.
• Fixed monthly compensation plus performance-based incentives.
• Contract format based on the candidate’s country of residence.