HQ Programme Support Officer

GOAL Syria; Colombia; On-site; COP 121,301,000 - 197,912,000; Full time

Job summary

GOAL Syria is seeking a HQ Programme Support Officer to be based in Colombia or Honduras. The role supports GOAL’s country programmes and the HQ Operations Team, handling grants administration, data management and donor submissions.

You will work across desk teams to maintain data integrity, manage SharePoint and grants systems, and coordinate with regional stakeholders on donor relations and programme development.

Qualifications

• Fluency in English and Spanish with excellent writing and analytical skills.
• Professional background in Business Administration, Project Management, or related fields.

Responsibilities

• Provide support to Desk officers in administration and management of GOAL’s portfolio of grants or other country programme related tasks.
• Lead on operational data management for the countries/region supported.
• Support the Desk Officer in developing donor submissions (concept notes, proposals, reports, amendments).
• Provide support to Desk Officers to improve data integrity and ensure the Grant Management System is up to date.
• Support maintenance of key departmental systems including the internal SharePoint page and grant management system.
• Manage and input data into GOAL’s key systems, including grants management system.
• Support donor coordination, communication and representation needs.
• Lead on donor portal management for the region, supported by the Desk Coordinator (DC).
• Support on business development strategies with FBD and other key stakeholders.
• Coordinate bilaterally and across departments on projects to ensure alignment and efficiency.
• Develop and submit high quality case studies, stories of change or success stories and media input.
• Emergency support - providing general support for Desk during emergency response, including sitreps and GMS support.
• Support management of Partnership data, reporting, and contracts.
• Lead on regional documentation management, administration and filing across GOAL systems.

Skills

Fluency in English

MS Office

Data analysis

Communication

Education

Bachelor's degree in Business Administration / Project Management or related fields

Tools

Microsoft Dynamics 365

SharePoint

Power BI

Grant management systems

Job description

TERMS OF REFERENCE FOR HIRING HQ PROGRAMME SUPPORT OFFICER

PROJECT´S GENERAL INFORMATION

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Location:

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Based in either Honduras or Colombia

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Will report to:

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Regional Director

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PROGRAM OVERVIEW:

Founded in 1977, GOAL is an international humanitarian response agency working with vulnerable communities in more than 60 countries. GOAL aims to increase the resilient wellbeing of the world’s poorest people and focuses on those who are excluded or marginalised, particularly those who are vulnerable due to socio-economic status, gender or age. See our website at: https://www.goalglobal.org

OBJECTIVE OF THE POSITION:

The Programme Support Officer will play a vital role in the support of GOAL’s country programmes and will be part of the HQ Operations Team. Working in a fast-paced environment and undertaking tasks which will touch on a wide range of GOAL’s overseas programmes and HQ functions, they will be responsible for a broad and varying range of duties including grant management and country support.

PRIMARY RESPONSIBILITIES/ROLES

Grant & Data Management

• Provide support to Desk officers in the administration and management of GOAL’s portfolio of grants or other country programme related tasks
• Lead on operational data management for the countries/region supported
• Support the Desk Officer in developing donor submissions (concept notes, proposals, reports, amendments).

Information Management

• Providing support to Desk Officers to improve integrity and ensure the Grant Management System is up to date
• Support the maintenance of key departmental systems including the internal SharePoint page and grant management system.
• Manage and input data into GOAL’s key systems, including grants management system

Coordination and Representation

• Support the desk team on any donor coordination, communication and representation needs
• Lead on donor portal management for the region, supported by the Desk Coordinator (DC)
• Support on any business development strategies with FBD and other key stakeholders
• Coordinate bilaterally and across departments on projects to ensure alignment and efficiency.

Operational Process Management

• Work with the Communications Department and country programme teams to develop and submit high quality case studies, stories of change or success stories and media input.
• Emergency support - Providing general support for Desk during emergency response, including sitreps and GMS support.
• Support management of Partnership data, reporting, and contracts.
• Lead on regional documentation management, administration and filing across all GOAL systems

MINIMUM REQUIRED PROFILE

Professional Studies:

• Professionals in Business Administration, Project Management, or related fields.

Professional experience:

• Some previous experience working in an INGO either in a field-based or HQ role.
• Good understanding and or relevant experience in the core job responsibilities noted above including: Grant and Data Management, Information Management, Coordination and representation, and Operational Process Management.
• An understanding of GOALs mission, values and strategy
• Adept in Microsoft Applications like Word, Excel, PowerPoint, etc.
• Fluency in English and Spanish with excellent writing and analytical skills.

Desired competencies:

• Demonstrable knowledge and experience of major institutional donors (USAID, ECHO, Irish Aid, FCDO, UN agencies), including familiarity key donor priorities, compliance, monitoring and evaluation guidelines.
• Good knowledge and experience of GOAL’s thematic programmes or sectors (including health, nutrition, wash & resilience), and/or donors (including USAID, ECHO, FCDO and Irish Aid)
• Experience with Dynamics 365, SharePoint, Power BI, and grant management systems.
• Fluency in French

COORDINATION

• The professional will coordinate with the Regional Director.

RESOURCES

1. The incumbent will receive logistical support (computer) and transportation, when required for project activities.
2. The employee will have a physical space available to work in the GOAL office.

SAFEGUARD

Children and adults in vulnerable situations must be protected to the greatest extent possible from deliberate or inadvertent actions and failures that put them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways GOAL shows this ongoing commitment to protection is to include rigorous background checks and benchmark checks in the selection process for all candidates.

RESPONSIBILITY WITHIN GOAL

Along with our safeguarding policy, GOAL is an equal opportunity employer and has a set of integrity policies. Any candidate who gets offered a job with GOAL is expected to adhere to the following key areas of responsibility:

• Comply with GOAL’s policies and procedures regarding safeguarding, Code of Conduct, health and safety, data protection and confidentiality, principles of no harm, and unacceptable behavior protocols.
• Report any concerns about the well-being of a child or adult in a vulnerable situation, or any irregularities within our programming area.
• Report any concerns about inappropriate behavior by a GOAL staff or partner.

Note: This job description only serves as a guide to the available position. GOAL reserves the right to amend this document. Published closing dates are estimated. Due to the nature of GOAL’s work, we aim to fill vacancies as quickly as possible. This means that we will close the ads as soon as we find the right candidate and this may be before the published closing date. Therefore, we advise interested applicants to submit their application as soon as possible.