Guest Experience Leader - Housekeeping at Sea

Royal Caribbean Group; Bogotá ciudad; Sur place; COP 191 113 000 - 270 744 000; Plein temps

Résumé du poste

Royal Caribbean Group seeks a Housekeeping Manager to lead the guests’ experience related to cleanliness and visual impressions onboard, delivering premium service that is seamless, exceptional and memorable.

You will own maintenance and cleanliness, ensure flawless service delivery, and lead a high‑performing team through training and clear communication. Shipboard experience is preferred; two to three years in progressive housekeeping management is desirable.

Qualifications

• Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship.
• Knowledge of cleaning techniques, chemical handling and safety procedures.
• Leadership and coaching abilities for front line employees and junior management.
• Familiarity with housekeeping budgets, inventories and cost control.
• Proficiency with Excel, Word and shipboard management systems (SQM, OCIMS, Fidelio).
• Strong customer service orientation and attention to detail.

Responsabilités

• Lead housekeeping operations onboard to ensure flawless guest service and premium cleanliness.
• Train, coach and develop supervisors and crew to meet performance standards.
• Maintain a positive working environment and communicate expectations openly.
• Ensure adherence to safety, quality and environmental standards (SQM, USPH).
• Handle disciplinary actions through coaching and progressive processes when needed.

Connaissances

Hospitality

Leadership

Communication

Organizational

Decision making

Training

Crew management

English proficiency

Problem solving

Safety compliance

Formation

Bachelor's degree in hospitality management

Description du poste

Royal Caribbean Group seeks a Housekeeping Manager to lead the guests’ experience related to cleanliness and visual impressions onboard, delivering premium service that is seamless, exceptional and memorable.

You will own maintenance and cleanliness, ensure flawless service delivery, and lead a high‑performing team through training and clear communication. Shipboard experience is preferred; two to three years in progressive housekeeping management is desirable.