GRIEVANCE COORDINATOR

The GEO Group, Inc.; Colombia; Presencial; COP 93.724.000 - 156.206.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Descripción de la vacante

The GEO Group, Inc. is seeking a Grievance Coordinator to handle the receipt, investigation, and facility responses to detainee grievances. You will make recommendations for corrective action where appropriate and ensure compliance with established procedures.

Responsibilities include assisting inmates with filing grievances, maintaining records, and reporting findings to management while performing other administrative duties as needed.

Formación

• High school diploma or equivalent certification is required.
• Minimum of two years as a Correctional Officer; college coursework preferred.
• Working knowledge of correctional program objectives, laws and court orders.
• Ability to write communications, documents, policies and other written correspondence.
• Must be mature, flexible and able to command respect of inmates and staff.
• Must be able to use computers and typical facility software.

Responsabilidades

• Receive, investigate and respond to grievances filed by detainees.
• Assist inmates in filing grievances through informal procedures.
• Maintain accurate records of grievances and actions taken.
• Investigate and recommend responses to management.
• Ensure compliance with client agency procedures for grievances.
• Perform additional administrative and investigative duties as assigned.

Conocimientos

Written communications

Computer literacy

Policy writing

Flexibility and maturity

Educación

High school diploma or equivalent

College coursework in behavioral sciences or correctional services

Advanced training in correctional services or related field

Herramientas

Computers and facility software

MS Office

Descripción del empleo

Benefits Information

This job posting is anticipated to remain open until August 24th, 2026.

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work For GEO

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

The Grievance Coordinator is responsible for the receipt, investigation, and facility responses to grievances that are filed by detainees of the facility. Makes recommendations for corrective action when appropriate.

Primary Duties And Responsibilities

• The Grievance Coordinator assists inmates/detainees in filing grievances through informal communication procedures.
• Maintains accurate records of prisoner grievances and any corresponding action pursuant to the grievance.
• The Grievance Coordinator investigates and recommends response action to management.
• Ensures full compliance with client agency procedures pertaining to inmate/detainee grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Qualifications

Minimum Requirements

• High school diploma or equivalent certification required.
• Minimum of two (2) years as a Correctional Officer required. College coursework and advanced training in behavioral sciences, correctional services, or related field preferred.
• Must possess a working knowledge of correctional program objectives, applicable court orders and laws as well as have a general understanding of the requirements for managing a secure correctional facility.
• Demonstration of the abilities needed to write communications, documents, policies, courtroom defenses, contract negotiations, and other required written correspondence is required.
• Must be mature, flexible, intellectually alert, and able to command the respect and confidence of inmates/staff.
• Must be able to use computers and the software applications typically used by the facility.

GEO Secured Services